6: Conflict vs. A Need for Clarification

I talk about the difference between actual conflict and the simple need for clarification over a difference of opinion, how to determine which type of situation you're facing, and how to face it directly. This is the second episode of four on the theme of retail management communication; it was preceded by an episode on the dangers of asking employees for favors and will be followed by episodes on the dangers of thinking out loud, and minimizing feelings of overwhelm.