6 Einfache Schritte, bevor die Beschwerdebombe platzt- Ein effektives Tool für deine Mitarbeiter*innen bei direkten Kundenkontakt

Warum fühlen sich Kund*innen nicht gesehen, wertgeschätzt und lassen die Bombe in Form einer Beschwerde platzten? Nicht selten folgt die schlechte Kundenrezension sofort in den sozialen Netrzwerken. Wir fühlen uns machtlos, agieren zu langsam und verlieren die Kunden. Mit der Open-Window-Policy bereitest Du Deine Mitarbeiter*innen gezielt darauf vor, eventuelles negatives Feedback aufzufangen, positiv mit jeder Kundenreaktionen umzugehen und so Beschwerden zu verindern. Du sicherst Dir Kundenloyalität und nachhaltigen Wachstum. Ist Dir das bewusst?Wie Du dabei vorgehst, es Deinem Team mit 6 einfachen Schritten in Sinn und Machbarkeit erklärst, erfährst Du in der heutigen Folge. Stay tuned for your customer service 🚀Buch dein Service Sells-Seminar für deine Team!→ Melde Dich an für ein kostenloses CX Beratungsgespräch: https://calendly.com/amelungandpartners/30min?month=2022-01EXECUTIVE WORKSHOP/ in BarcelonaBriefing Customer Executive Modus 2022, Rhetorik meets Customer Experience mit Dr. Stefan Wachtel Mehr Info unter 🔽 :www.customer-experience-now.com→ Melde dich hier für den CX Newsletter ( DEUTSCH) an: https://en.amelung-partners.com/kontakt→ Melde dich hier für den CX Newsletter (ENGLISCH) an: https://www.linkedin.com/pulse/welcome-cx-tuning-hacks-2022-peggy-amelung-laurenzana/→Folge mir auf Instagram https://www.instagram.com/amelungandpartners/→Folge mir auf Twitter https://twitter.com/amelungpartners→Schick deine Fragen und Themen, die dich rund um CX bewegen mir bitte gern an: 📩 : [email protected] 👉Service-Check UP Customer Experience CoachingLife-Style-Service-KonzepteCX Seminare-Online & Live vor Ort

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This episode was published on October 13, 2022.

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