6 - New Projects! Updated Knowledge! Peculiar PEMs! (w/ Head of Customer Success Helen Ryles)

In Episode 6, Ian is joined by his supervisor: Helen Ryles, Transistor’s Head of Customer Success!Both are excited about the start of new projects; Helen is planning the company’s annual retreat, and Ian has just finished the first phase of work on updating a WordPress theme for the Podcast Standards Project.They also reflect on how hard it is to find time for these projects, given the rapid product changes and complex customer queries that have been coming in lately. The fight to reach “inbox zero” and keep documentation up to date continues!Helen also tells of some recent side projects and the quest to update her technical skillset, which she is starting to do by building small, useful, local apps. And finally, Ian presents a peculiar case where data is stored in a file name.Timestamps:(00:00) - Intro (02:39) - HIGH - Helen (05:24) - HIGH - Ian (10:38) - LOW - Helen (15:52) - LOW - Ian (23:39) - PICCOLO - Helen (29:02) - PICCOLO - Ian (32:20) - Wrap-up Links:The Podcast Standards Project: podstandards.org Transistor.fmP.S. — This description is not AI-generated, because I like to practice synthesizing my ideas ;) (the same goes for all HLP episode descriptions)