High Low Piccolo with Ian Steyn

In the show's first ever video episode, Ian is joined by Justin Jackson, the CEO and co-founder of Transistor.fm (and the reason this podcast exists)! As it turns out, video has found its way into every corner of the company in the past few weeks, and together Ian and Justin reflect on  lessons learned through video's impact on customer support, engineering, product design, and business growth.Justin talks customer calls, while Ian reflects on gaining so-called "expertise" in video questions and docs. Both feel the tension of mediating between customer expectations and engineering priorities, and reflect on how that tension can be used towards forward progress. Finally, Justin discusses what indicates that a new product really is in demand, and Ian celebrates the launch of his own little product (the integration project has been deployed!). Timestamps:(00:00) - Intro (02:04) - HIGH - Justin (05:11) - Discussion: Get out of the way (07:01) - HIGH - Ian (09:01) - Discussion: What is needed for continued growth? (14:12) - LOW - Justin (17:11) - LOW - Ian (19:40) - Discussion: How can we reduce the friction? (23:25) - PICCOLO - Justin (26:47) - PICCOLO - Ian (30:18) - Wrap-up Links: Transistor.fm

This episode, Ian reflects on his fourth and fifth weeks at Transistor, which included progressing his technical project past the concept stage, running the customer support "desk" solo during the daytime, and getting to know a neat little tool called Hono.Timestamps:(00:00) - Intro (01:04) - High (04:40) - Low (06:10) - Piccolo Links:Hono.devTransistor.fm

Some fun bonus clips from the cutting room floor of 2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green).  

Ian is joined by a his mentor Michael Green, a "real" customer support engineer at Transistor who is "not AI". This week, Michael celebrates getting back to inbox zero but misses his home recording set-up, while Ian talks detective work for customers and chasing wild geese for his coding project. Both present findings on quirks of modern podcasting: Does anyone offer private video features? And what's up with those pesky episode numbers?Timestamps (00:00) - Intro (00:55) - High - Michael (02:15) - High - Ian (05:12) - Low - Michael (06:58) - Low - Ian (10:06) - Piccolo - Michael (12:38) - Piccolo - Ian (16:37) - Wrap-up LinksPodnews Episode Numbers FAQThe <podcast:episode> tagTransistor.fmOther NotesSince recording this episode, I've discovered that Overcast also supports episode numbers!

Ian reflects on his first two weeks at Transistor, which included starting a show, answering many customer support tickets, and learning about the unique world of open podcast standards and RSS feeds.Timestamps:(00:59) - High (02:10) - Low (03:59) - Piccolo Links:The Podcast Standards Project Transistor.fm

High Low Piccolo with Ian Steyn is a new podcast where I will be sharing successes, challenges and interesting things learned during my co-op experience as a customer support engineer at Transistor.fm.