62 - Stop Your Customer Experience From Descending Into Chaos

Does your team have a clear insight into the customer journey, especially when it comes to email? Is your customer (potential and current) experience aligned to what their expectations are? Do you have clear definitions for when each department in the revenue team interacts with them? If you answered no to any of these questions, you might want to check out this week's episode!This week we are discussing customer journey ownership, mapping and documenting your customer journey, how to audit/implement necessary changes, and everything in between! So listen in to get a head start on improving your customer's experience before it turns into chaos.