63. The Leadership Skill Most Managers Are Missing - Jackie Handy

In this episode of It Starts With You, Vicky O'Farrell is joined by leadership and workplace culture specialist Jackie Handy to explore one of the most overlooked drivers of engagement, performance, and wellbeing: the human need to matter. Together, Vicki and Jackie unpack why feeling valued often matters more than salary, how belonging and purpose shape workplace culture, and why emotional intelligence remains one of the most important leadership skills in today's increasingly complex world of work. They also explore how leaders can recognise when someone is struggling, the role of psychological safety in building trust, and the small "million-dollar moments" that can transform relationships and team performance.   "It Starts with You" podcast is available everywhere on Wednesdays every fortnight.  If you enjoyed this episode, please leave a rating and review! Thank you, Vic.      Let's Connect! Follow Vic O'Farrell via the Queen of Behaviours  Instagram - @vicofarrell LinkedIn - https://www.linkedin.com/in/victoriaofarrell/ Email – [email protected] Website - www.queenofbehaviours.com Work with Vicky Showreel: https://www.youtube.com/watch?v=vTWViLzyLkU Programmes: https://queenofbehaviours.com/wp-content/uploads/2024/12/Programmes-2024-new-copy.pdf Speaker Pack: https://queenofbehaviours.com/speaker/   FREE RESOURCES Newsletter: https://mymailers.biz/qob/?fbclid=IwAR3CWpPKNLH0Qy7_9fDBYrCK0o6PdDXfHD08phcq8_okFfJM9UT6cAvIFOo Understand Different Personalities: https://form.jotform.com/250735619744363 Quick Guide to Disc: https://queenofbehaviours.com/wp-content/uploads/2024/11/Quick-Guide-to-DISC.pdf DISC for Team Success: https://queenofbehaviours.com/wp-content/uploads/2024/11/Using-DISC-.pdf   For updates on new episodes and everything podcast related Watch the podcast on YouTube:  www.youtube.com/@queenofbehaviours Instagram - @itstartswithyoupodcastqob Facebook - https://www.facebook.com/queenofbehaviours TikTok: https://www.tiktok.com/@itstartswithyoupodcast LinkedIn Page - https://www.linkedin.com/company/queenofbehaviours/ Website - www.queenofbehaviours.com/podcast   About the Guest Jackie is an engaging speaker, consultant, author and leading voice on workplace connection and culture. With a background in leadership development, she's seen first-hand how the quality of relationships shapes team success. She's the creator of The Matter Model, a powerful framework that helps leaders build cultures where people feel valued and deeply connected, both to their work and one another. Jackie supports organisations globally to build belonging, strengthen purpose and drive human engagement in an increasingly digital world.   Social Media LinkedIn: https://www.linkedin.com/in/jackiehandy/ Website: http://www.jackiehandy.com/ FlowFinder Quiz: https://quiz.jackiehandy.com/flow-finder Contact Email: [email protected]