64. Human First, Digital Second: The Secret To Serve and Connect in a Digital Age with Jaquie Scammell

In this episode of the Limitless Leaders podcast, we're thrilled to have Jaquie Scammell, Founder and CEO of ServiceQ, an organisation that is dedicated to helping organisations take that leap from delivering ordinary service to extraordinary. ServiceQ help Service Leaders reimagine service in their business and encourage them to start with looking at themselves first. Jaquie is a close friend and she works with a broad range of industries and sectors all seeking to strengthen the relationships with those they serve. You can watch the podcast here, click the image below, or listen on your favourite platforms.   Key Take Aways: Jaquie believes that wisdom is not from knowledge – it's from experiences of applying that knowledge and it's seen mostly when we allow our human qualities to be seen and get out of our head and drop into our heart. Genuine human interactions, such as remembering a customer's name, provide businesses with a unique competitive edge. To navigate the future of work, particularly with AI's growing role, it's critical that service professionals focus on building emotional and social intelligence. Leaders often misinterpret others because they haven’t fully understood or managed their own emotions first. Humans are multi-dimensional – we’re not just bodies with brains. Leaders need to address all of these dimensions to truly support their teams. Delivering extraordinary service begins with self-awareness and a commitment to personal growth. As leaders, we need to slow down, reflect, and take time to deeply understand ourselves, so that we not only create the right conditions for others but also embody the values and actions we promote. The shift from traditional, fast-paced leadership to a more mindful, reflective approach is part of the natural evolution in the workplace. Contact Jaquie Scammell: Jaquie Scammell Website Jaquie Scammell on LinkedIn Jaquie Scammell on Instagram Enjoy This Podcast? Leadership in changing times can be difficult, but you can adopt certain traits to get your team through it. You can also join mentorship programs to gain the skills you need. Please post a review and share it! If you learned something by tuning into this podcast, do not hesitate to write a review and share it with your friends! The world needs more people with the drive and leadership qualities to make the world a better place. We need strong leadership skills and a learner’s attitude today more than ever. To listen to the podcast, select your favourite link below. Apple: https://www.reneegiarrusso.com/PodcastOnApple Spotify: https://www.reneegiarrusso.com/PodcastOnSpotify Android: https://www.reneegiarrusso.com/PodcastOnAndroid YouTube: https://www.youtube.com/@ReneeGiarrusso-RGDynamics Have any questions? You can contact me through these platforms: Company website Instagram Facebook LinkedIn To leading the future,