67. The Five Behaviors
from Dental Business
In This Episode: Why most dental practices struggle with team dynamics The difference between predictive trust and vulnerability-based trust Why healthy conflict is necessary for growth How poor team communication impacts profitability and productivity The hidden cost of employee turnover Why accountability should not rely solely on the doctor The direct connection between leadership and practice performance How “artificial harmony” quietly damages teams Why leadership is a learnable skill, not a personality trait Practical ways to begin implementing the Five Behaviors framework Signs your team culture is improving How ongoing coaching differs from one-time training Chapters 00:00 – Introduction 02:10 – The Five Behaviors overview 07:00 – Building trust on teams 14:00 – Healthy conflict vs silence 22:00 – Accountability and productivity 34:00 – Leadership is learnable 48:00 – Team dysfunction and burnout 1:02:00 – How to start improving your culture 1:14:00 – Final thoughts Resources: KLAS Five Behaviors Flyer.pdf KLAS Solutions [email protected]
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