#69: From Open Slots to Optimized Capacity in LA

What does it really take to turn empty appointment slots into a high-performing, fully utilized schedule—and keep it that way?In this episode, Amanda sits down with three leaders from MLK Community Healthcare, a hospital-based primary care system in South Los Angeles. Five months after they graduated from the DPI™ Collaborative, they share how they didn’t just improve access—they fundamentally transformed how their system meets the demand of their patient community.The results speak for themselves: cycle times reduced by 31% (from 73 to 50 minutes), productivity increased by 16%, No-Shows dropped from 22% to 15%, and chart completion soared from 53% to 88%. But the real story? Capacity utilization—starting at 66% and climbing as high as 96%—unlocking access without adding more resources.Now, five months post-graduation, they’re sustaining those gains and continuing to build.If you’re still struggling with access issues despite having open appointments, this episode will challenge how you think about capacity—and what’s truly possible.Host: Amanda LaramieGuests: Chad Vargas, Nyree Ramos, & Julie Castillo Book shoutouts in this episode: Mastering Leadership, the Coleman Way High Impact Management Program™ by Melissa Stratman. Thanks for listening!  Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube