74. The Power of Nonviolent Communication in Business (Mary Mackenzie)

In this episode of the Ideas on Stage podcast we spoke with Mary Mackenzie. Mary Mackenzie is an author, trained mediator, and CNVC Certified Trainer of Nonviolent Communication. She holds a master's degree in human relations from Northern Arizona University and is the CEO of the NVC Academy, the only online school for learning Nonviolent Communication.Mary teaches Nonviolent Communication to individuals, couples, families and organisations through a wide variety of workshops and retreats. Her book Peaceful Living: Daily Meditations for Living with Love, Healing and Compassion offers inspiring practical methods for creating peace in our everyday lives. In this episode we talked about using Nonviolent Communication to better understand needs, give feedback with care, build strong relationships and lead with empathy.What You'll Learn:- How to hear the real needs behind what people say- How to give feedback without causing defensiveness- How to build strong relationships to get better results- How to lead difficult conversations with care and clarity- How to align your actions with your core valuesIn This Episode:00:00 - Introduction06:29 - Everything People Say Expresses a Need08:48 - You’re Not the Cause of Their Pain10:47 - Evaluations vs Observations 16:21 - Feedback Without Tension19:42 - Tasks vs Relationships 24:12 - Leading Critical Dialogues With Care27:38 - How to Empathise Without Agreeing30:35 - The Moment Someone Feels Truly Heard34:19 - Misconceptions about NVC 44:42 - The Why behind NVC We hope you enjoy it! ———————Mary Mackenzie:https://www.nvcacademy.com/ https://marymackenzie.net/ [email protected] Book: Peaceful Living by Mary MackenzieRecommended books: Nonviolent Communication by Marshall RosenbergRespectful Parents, Respectful Kids by Sura Hart and Victoria Kindle Hodson ———————IDEAS ON STAGE RESOURCES Books: ‘Confident Presenter’ (https://www.ideasonstage.com/resources/confident-presenter-book/) and ‘Business Presentation Revolution’ (https://www.ideasonstage.com/business-presentation-revolution/book/)The Confident Presenter Scorecard: https://ideasonstage.com/score  Free Web Class: https://www.ideasonstage.com/uk/events  Free Mini-Course: https://bit.ly/confident-presenter-mini-course