#75 How to not lose a single customer and going 3x ARR in <2 years with Dominik Waltburger, Head of Customer Success LARI

Patrick and I told Dominik he cannot lose a single client building customer success at LARI. He did not - which is truly amazing over nearly 2 years, while going 3x ARR in that time. Customer Success (CS) is still a young discipline in Europe &amp; it was great to learn from him. 👉Here are 3 things I learnt from Dominik on our podcast (full episode in 1st comment): 1️⃣ Stay close to your customers: Domink &amp; his team have regular conversations with all their existing customers, no matter how small to drive 100%(+) Net Revenue Retention. 2️⃣ Few CS Experts: Customer Success is still a young discipline in Europe with few people who “have been there, done that”. Talent, Curiosity &amp; Hunger seem therefore more important than experience here. 3️⃣CS is a profit center: Like sales, Customer Success exists to drive revenue. Dominik loves to work in a function where he exists to increase ARR instead of saving costs. P.S. LARI is hiring a Customer Success Manager for Suisse Romandie...