75. Susan Keane Baker: Best Intentions and the Patient Experience

from Leading Organizations That Matter · host Rey Spadoni

This week, I discuss the impact of busyness on the business of health care with author and expert, Susan Keane Baker. We review issues related to kindness, accountability, presence, leadership, and the state of the industry when it comes to elevating the patient experience.Thank you to Susan for her time and insights. She can be reached at her website here: https://susanbaker.com/.

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This episode is 39 minutes long.

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This episode was published on July 8, 2025.

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