#77- Client Redos: Why Your Team Gets Defensive
from The Shift
If your team gets defensive when a client comes back unhappy, you’re not alone. I used to have the same thing in my salon. In this episode, I share how I changed the way we handle client corrections, what I expect from my team now, and why it’s no longer a big deal in my salon. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/
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This episode is 22 minutes long.
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This episode was published on April 29, 2026.
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