The Shift

In this episode, I share the things I don’t do in my salon anymore, what I let go of, and why removing emotion, control, and pressure changed everything for me and my team. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If your team are stretching appointments, using more colour, and not charging for it, you’re not alone. I used to see this in my salon all the time. In this episode, I share how we track extra time and extra colour, what I expect from my team now, and how this simple system increased cash, confidence, and reduced waste. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If your team gets defensive when a client comes back unhappy, you’re not alone. I used to have the same thing in my salon. In this episode, I share how I changed the way we handle client corrections, what I expect from my team now, and why it’s no longer a big deal in my salon. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

I’ve seen enough of these contracts in our industry now… non-competes, restrictions on where stylists can work, even rules around social media. And every time, it just doesn’t sit right with me. In this episode, I talk about why I think this approach is wrong, what it actually creates inside a team, and what I focus on instead to properly protect my business. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Most salon owners think they know who their best stylist is… but actually have no idea. If you’re going off who you like most or who seems the busiest, you’re probably getting it wrong. In this episode, I share exactly how I know who my best performing team members are and what I look at instead. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you feel like no good stylists are applying to your salon, you’re not alone. But it’s probably not a hiring problem. It’s an attraction problem. In this episode, I break down why the stylists you actually want aren’t applying, what most salon owners are getting wrong, and how I’ve shifted my strategy to start attracting the right people instead. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

When I told my team to start using our exciting new colours… nothing happened. And I mean nothing. And it made me realise I had forgotten one of the most important rules when it comes to leading a team. In this episode, I break down why telling everyone to do something doesn’t work, what I changed, and how I got my team to actually follow through. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

I went to Australia thinking I’d have more time. Instead, I filled my days with big projects, clients, family, friends, and work… and told myself I was handling it all really well. Until it caught up with me. In this episode, I share what that moment looked like, what it made me realise about my level of drive, and the ongoing work of learning how to carry it without letting it take over everything else. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

For years I trained my team in a very structured way. Locked training days. Everyone learning together. But lately I realised something. As my team grows and changes, the way I train them has to change too. In this episode, I share why I’m rethinking training in my salons and the new approach I’m trying this year. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Lately I noticed something interesting in my salons. The work was beautiful, clients were happy, but creativity had quietly become safe. The same toners, the same formulas, the same predictable results. In this episode, I share the moment I realised why this was happening and the leadership shift that comes when you step off the chair and stop being the person who takes the first risk. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Adding services, or expanding, or starting new projects can feel like growth. But sometimes it’s just ego. In this episode, I share what I’ve learned about profitability, control, and why expanding into areas outside your strengths can cost more energy than it’s worth. If you’re reviewing your menu or planning your next move, this is a grounded reality check. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

When your top stylist leaves, it can feel like the ground shifts under you. In this episode, I walk you through exactly what I did when our longest and strongest stylist left, how we protected client retention, stabilised the team, and avoided panic. If you ever find yourself facing a big exit, this is a practical, step-by-step conversation you’ll want in your back pocket. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Getting off the chair is often seen as the ultimate goal. But what happens when your income still depends on other people turning up, staying healthy, and performing? In this episode, I share a real-time moment from inside my salons that forced me to confront the true weight of payroll, the risk of relying on one revenue stream, and why freedom as an owner isn’t as simple as it looks. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Opening a second salon is exciting. But what happens when it’s running fine… but you realise you’ve been holding back? In this episode, I share what it looked like for me to build a second location without the same pressure as the first, how I slowly slipped into comfort, and why this year I’m choosing to give it the attention it actually deserves. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

I often talk about my hiring process and how it’s helped me build strong, stable teams over the years. But sometimes, even with the right intentions and a solid process, things still don’t go the way you expect. In this episode, I share a very real story from inside my salons that challenged me, surprised me, and forced me to look at leadership and my capacity a little differently. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Getting off the chair is sold as the dream, but the reality is rarely that simple. In this episode, I share what it was actually like when I stepped away, the mistakes I made, and why freedom only works when the right systems, numbers, and team are in place. If you’re aiming to lead your salon without being needed every day, this is a conversation worth having. Leadership Launchpad enrolments are now open: https://michelletannerconsulting.com/leadershiplaunchpad Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Be honest. Do you actually know the health of your business, or are you just guessing based on your bank balance and how busy you feel? In this episode, I’m talking about the blind spots salon owners live in for years, why being busy tells you very little. I’ll also share how you can get free access to my powerful resource I have in my business. Free salon owner training: https://michelletannerconsulting.com/freemasterclass Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

For a long time, I believed holding everything together was just part of being a good salon owner. In this episode, I’m sharing what it really took for me to start letting go, the lessons I learned along the way, and why what we call “freedom” often isn’t freedom at all. If you’re tired, carrying the weight of your salon, and quietly wondering if there’s another way to lead, this one’s for you. Free salon owner training: https://michelletannerconsulting.com/freemasterclass Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

My team didn’t land well outside our salon, and as the owner, that feedback landed on me. In this episode, I’m unpacking it in real time. How I handle feedback while I’m still in the middle of it, how I support my team without dismissing the impact, and why how your team behaves in the wider industry affects you as the owner. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

This year didn’t look how I thought it would. It felt messy, unfinished, emotional, and heavy at times. In this episode, I’m reflecting on the expectations, habits, and versions of myself I’m leaving behind, and what this year actually taught me as a leader, a business owner, and a human. If you’re ending the year feeling proud and exhausted at the same time, this one is for you. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

So many salon owners are quietly questioning if this is all worth it anymore. The burnout, the disconnect with their team, the feeling that the industry has changed and left them behind. In this episode, I share my honest take on why so many owners are giving up, what’s actually going wrong beneath the surface, and why I believe it can still be different if you’re willing to lead differently. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Clicks, cold shoulders, and quiet divides can destroy a salon faster than any bad hire. In this episode, I’m sharing how I broke the subtle “ice-out” culture that used to run through my team and rebuilt a space where people genuinely support each other. This episode shares exactly how I turned a fractured team into a united one. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

The salon world has changed, and so have the rules. In this episode, I’m sharing the old habits, expectations, and unspoken norms I grew up with in this industry that I would never allow in my salons today, plus the things that were once forbidden that now make everything run better. If you want a team culture that feels modern, healthy, and actually works, this one will get you rethinking what you allow and why. Walkthrough freebie: https://michelletannerconsulting.com/walkthroughritualfreebie Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

This is the story I have never told. The one that cracked my entire life open and pushed me into the country, the career, and the future I was meant for. In this episode, I’m sharing the heartbreak that brought me to Switzerland, how I rebuilt myself from the ground up, and why I don’t regret a single part of the journey. If you’re in a season where everything feels like it’s falling apart, this one is for you. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/"

Training a brand new stylist will test your patience, your confidence, and your leadership more than almost anything else in the salon. In this episode, I’m sharing what the first weeks really look like, why every new stylist hits an emotional dip, and how to guide them through it without burning yourself out. If you’re in the middle of training someone and wondering if they’ll ever “get it,” this one will ground you, encourage you, and give you the mindset you need to keep going. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Most salon owners only ask for feedback when something goes wrong. But what if feedback was your biggest growth tool? In this episode, I’m sharing how I use feedback forms to make better hiring decisions, improve my training systems, and keep my team engaged and accountable. You’ll see exactly how small check-ins can create massive shifts in culture and confidence. Grab The Confident Hire today: https://michelletannerconsulting.com/theconfidenthire Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com

I used to get frustrated that my team wasn’t out there hustling for clients the way I did. But the truth is, times have changed. In this episode, I’m sharing how I stopped fighting it, built a brand that attracts clients for my team, and why it’s one of the smartest business moves I’ve ever made. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

It’s been the hardest and most rewarding year of my career, from launching my first course, coaching my first students, running two salons, and showing up here every single week. In this episode, I’m pulling back the curtain on what this year has really looked like behind the scenes..the highs, the meltdowns, the imposter moments, and the lessons that changed how I lead forever. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

There’s one thing that completely changed how I lead my team and it’s not money, bonuses, or meetings. It’s how I recognise them. In this episode, I’m sharing my secret to building motivated, loyal stylists through positive reinforcement, why it works, and how you can start using it in your salon today. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

I’ve made some big decisions in my business that looked exciting at the time but ended up costing me growth, money, and peace. In this episode, I’m sharing how I learned to slow down, plan smarter, and make decisions based on strategy instead of emotion. If you’ve ever said yes to something shiny and later regretted it, this one’s for you. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

I used to hire from emotion and fear, saying yes too quickly and hoping it would work out. But those decisions cost me time, money, and peace. In this episode, I’m sharing exactly how I slowed down my hiring process, the trial steps I use before saying yes, and how I decide in the first three months if someone truly fits our culture. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Struggling to get assistants engaged, motivated, and actually adding value to your salon? You’re not alone. Training the younger generation comes with new challenges, but it doesn’t have to feel impossible. In this episode, I’m sharing what’s working right now in my own program and how you can create an assistant program that grows your team instead of draining your energy. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If your culture feels a little “off” but you can’t put your finger on why, chances are it’s not the big blow-ups...it’s the small things. In this episode, I’m sharing the quiet culture killers that creep in under the radar and slowly cost you trust, loyalty, and joy. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

So many stylists chase the dream of opening a salon, only to feel trapped once they get there. Nobody tells you about the burnout, the pressure, and the fact that success doesn’t have to mean ownership. In this episode, I’m sharing the truth about why so many owners secretly regret the path they took, and how to choose what success actually looks like for you. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Getting a one star review is never easy. When it happened to us, I felt sick to my stomach. But this experience turned out to be one of the most powerful lessons I’ve ever had about leadership, boundaries, and protecting your team. In this episode, I’m sharing the full story of how we handled it, why I decided not to bend over backwards to win this client back, and the reminder every salon owner needs when it comes to reviews and reputation. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Salon owner and not sure which model is best? Stylist wondering if chair rental, suites, or commission is the way to go? In this episode I’m breaking down the trends I see happening right now, what’s working, what’s not, and my straight-talking take on where I think the industry is heading. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you’ve ever wondered whether double booking is the secret to making more money or just a fast track to burnout, this episode is for you. I’m diving into the debate that’s dividing stylists right now...is single booking really “better,” or is there still a place for double booking in today’s industry? I’ll share my own journey from triple booking to single booking, what it cost me, what it gave me, and the truth I see now in my own salons. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If your team were asked privately what it’s like to work for you, what would they say? In this episode, I’m diving into the reality check every salon owner needs, the reputation you’re building as a leader right now and how small shifts today will shape the story your team tells about you next year. If you’re ready to step into your boss era and create the culture you actually want to be remembered for, this one’s for you. Join Leadership Launchpad (enrolment now open): https://www.michelletannerconsulting.com/leadershiplaunchpad Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you’ve been telling yourself you’ll “focus on your team later,” this episode is your wake-up call. I’m sharing why waiting will cost you more in stress, money, and freedom and why now is the best time to build the team you’ve always wanted. Register for my FREE masterclass: https://michelletannerconsulting.com/freemasterclass Enrol for Leadership Launchpad: https://michelletannerconsulting.com/leadershiplaunchpad Grab my free End of Year Staff Check-In : https://michelle-tanner-91a4.mykajabi.com/staff-check-in-signup Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you’ve ever found yourself giving too much too soon: higher salaries, endless praise, or too many benefits, only to feel resentment creeping in, this episode is for you. I’m sharing the hard lessons I had to learn about over-giving, and how my good intentions ended up backfiring. If you’re trying to build a loyal team and keep your culture strong, this conversation is essential. Register for my FREE masterclass: https://michelletannerconsulting.com/freemasterclass Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you’re exhausted behind the chair and wondering if the life you really want is even possible as a salon owner, this episode is for you. I’m finally sharing the story I never thought I’d tell, the moment I realised I’d built the kind of freedom I was told didn’t exist in this industry. From burnout and breakdowns to becoming a true leader and mentor, this one’s personal. Register for my FREE masterclass: https://michelletannerconsulting.com/freemasterclass Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If your salon mornings feel a little chaotic, with stylists showing up unprepared, things slipping through the cracks, or the day starting off on the wrong foot, this episode is for you. I’m sharing the one small but mighty ritual my team does every single morning that keeps everyone on the same page and the energy high before the first client even walks in. You can grab my Morning Meeting Ritual guide here: https://michelletannerconsulting.com/morningmeetingfreebie Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you think everything’s fine because no one’s saying otherwise, you’re not alone. Most salon owners don’t realise their team is checking out...until it’s too late. I’ve never been blindsided by a team member leaving, and in this episode I’m sharing why. You’ll learn the biggest leadership blind spot owners face, how to spot the early signs your team is disengaging, and what to do now to keep them happy, loyal, and thriving. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If you feel like your salon floor only runs smoothly when you’re there, you’re not alone. I used to feel like chaos was just part of the job with colour bowls piling up, clients waiting, and staff ignoring the mess until I created one simple system that completely changed the game. In this episode I’m sharing my walkthrough ritual, the exact checklist my stylists never skip and the one thing that keeps my floor calm even in the busiest moments. It’s practical, it’s proven, and you can grab my exact walkthrough checklist here: https://michelletannerconsulting.com/walkthroughritualfreebie Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

We all have that one hire we regret but mine cost me more than just money. In this episode I’m sharing the story of the spa therapist who never worked a single day but still took me to court and how ignoring my instincts and failing to protect myself turned into one of the most stressful years of my business. If you’ve ever hired in a hurry or looked past red flags, this ones for you. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Ever make a big, exciting plan for your salon, only to feel weeks later like you’ve made zero progress? You’re not alone. That used to be me too. I’d get fired up, set a dozen goals, and then feel crushed when real life got in the way. In this episode, I’m sharing the unexpected shift that changed everything for me: choosing just one focus per year and building everything else around that. You’ll hear how I filter new ideas, how my team plans projects now, and why this simple structure brought me real momentum and peace. Feeling stuck or scattered? This one’s for you. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com

Ever found yourself hanging out at the colour bar, having a laugh with your team...then getting frustrated the next day when things aren’t done? It’s tempting to be the “cool boss.” Friendly. Approachable. Loved. But are you leading or just being liked? In this episode, I’m unpacking the blurred lines between being close to your team and accidentally giving your power away. Sharing personal stories, lessons I’ve learned the hard way, and what I do now to keep the balance clear. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com

He runs restaurants. I run salons. And somehow, we run a life together. In today’s episode, I sit down with my husband for an honest, funny, and real conversation about what it’s like to be in a relationship where both people are leaders. We cover business lessons, communication, culture, and how we support each other... even when we’re both flat out. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com

The shifts that made me a strong, calm, respected leader didn’t happen overnight. They were slow. Quiet. Almost invisible until I looked back and realised how far I’d come. In this episode, I reflect on how I used to lead with emotion, frustration, and a need to feel appreciated. And how I slowly became a leader I’m proud of. Now my team runs the business without me. And while that’s what I always wanted, it also brings up unexpected feelings—feeling less needed, and noticing old patterns try to creep back in. If you’re on the path to becoming the leader you want to be, this one will land. Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com

You’ve given them the perks. The birthdays off. The pizza nights. You’ve been kind, transparent, even vulnerable. So why are they still leaving? If you’re trying everything to build a happy team but something still isn’t sticking, this one’s for you. We’re talking about the real reason perks aren’t culture… and what actually keeps people loyal. — Find me on Instagram: https://www.instagram.com/michelle_tanner_consult/ Explore more: michelletannerconsulting.com —