78: It's 100 Percent Your Fault

“The buck stops here” is a famous quote from President Harry Truman. He was famous for taking responsibility for what happened during his administration. David Begin talks about how as owners and manager we are 100% responsible for what happened at the car wash, whether its good or bad. If we are willing to take 100% responsibility, we gain a freedom to review the origin of the problem and how we can prevent the problem next time.