8. What is Case Management?

In this episode, Carl and Danny take a deep dive into the heart of supportive housing: case management. They explore what great case management looks like, how it helps people build trust and stability, and where it sometimes falls short. With football analogies, real-life experience, and a whole lot of passion, they walk through the highs, lows, and realities of a job that’s more than a job — it’s a lifeline.A conversation on balancing data with dignityHow caseloads, boundaries, and burnout impact client careWhen case managers help — and when systems need to do better MVP of the Week: Gregg Colburn, co-author of Homelessness Is a Housing Problem. His groundbreaking research reveals the core driver of homelessness isn’t individual struggles — it’s the lack of affordable housing.And as always, we bring you inspiration, NFL highlights, and a quote to carry you through the week.Produced by Gigi Ramirez and Jay Falconer. Music and Sound Design by Kwon.Please send any questions or comments to: ⁠⁠⁠[email protected]