85 Chris Butterworth - Why bother assessing your continuous improvement culture? Part 2.

Send us Fan MailKeywordsAssessment, behaviours, KPI, organisation, people, book, system, team, KPIs, customer, assessing, thinking, journey, excellence, behavioural indicators, purpose, tool, key, world.IntroWelcome to episode 85 of the Enterprise Excellence Podcast. I am so pleased to welcome back Mr Chris Butterworth, one of our world's leaders in creating a sustainable continuous improvement culture. Today we continue on our chat last episode about his new book, with co-authors Peter Hines and Morgan Jones, called Why Bother. Why and how to assess your continuous improvement culture. Today we really delve into the part that leadership play in the assessment system and culture. We also chat about KBI's and KPI's and get into some juicy examples. Two Minute Tip12:50minBrad -For leaders or business improvement people, anyone listening to this podcast? What would be a two-minute tip you'd give them on where to start and how to keep moving forward in this regard?Chris - I think, start with purpose. Start with why we want to do this. And then define customers. And then define ideal behaviours. Now you might say, well start with who is the customer? And then define the purpose. But that's a kind of conversation, you've got to talk about both almost together, but be clear on both I think is key. And then what are the behaviours that will deliver that purpose to the customer? And then think about what does the system need to look like to support those behaviours. We've got the system. What key behavioural indicators are we going to use to help us ensure we've got the ideal behaviours in place which will deliver the KPIs. So that's the key link. We're not just measuring key behavioural indicators, because they're a nice thing to do. Ultimately, we're measuring them because if we get those behaviours, we will get great outcomes. We will get great results. So KBIs are enablers for achieving the KPIs.Brad - Yeah too true. I know we covered it in our previous episode together, but would you mind just giving our listeners an example of a KBI that may lead to a KPI goal?LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected].  Chris Butterworth is available on LinkedIn:  https://www.linkedin.com/in/chris-butterworth/ To learn more about what we do, visit https://eexg.com.au/Thanks for your time, and thanks for helping to create a better future.