#86: Our Spiciest Takes About the Cleaning Industry

BOO! 👻 Did we scare you? Maybe not, but hopefully these hot takes will 🌶️ In this special Halloween edition of Filthy Rich Cleaners, Stephanie is serving up her spiciest opinions about the cleaning industry. She talks about controversial opinions around business policies, walkthroughs, pricing transparency, team cleans, the habits that make or break a company, and more! This episode isn’t for the faint of heart (or for people who still think cleaning is “unskilled labor”).   👻 What You’ll Learn: — Why charging by the square foot almost always backfires — The real reason Serene Clean refuses homes with smoke damage — Why you should stop hiding client info from your cleaners — How to handle commercial accounts without being taken advantage of — Why “automated scheduling” is a myth — Why no prices on your website is a power move — The bold reason Stephanie stopped answering her phones — Why she doesn’t hire family members or want experienced cleaners — How to handle drama-free teams and build loyalty — The case for being real, funny, and a little unhinged with your staff — Why cleaning checklists, software, and paying yourself from day one are non-negotiable   Resources Mentioned: — ZenMaid Scheduling Software: https://get.zenmaid.com — OpenPhone (business phone system) + affiliate link https://www.openphone.com/perks/zenmaid?utm_medium=affiliate&utm_source=partnerstack&utm_content=community_experts&utm_campaign=c92107ec7cc9&pscd=get.openphone.com&ps_partner_key=YzkyMTA3ZWM3Y2M5&fbclid=IwY2xjawMr03ZleHRuA2FlbQIxMABicmlkETBleUtsVnZtUjlJa2h5ZWpwAR7Gp8p4NVVF-Y8WODTTXb-NJi57ltYrsQs-pyFmuaRR4gMrj6TGYWpL1zlA_Q_aem_Ey2JG_AkBSk_SI8w5kDOBA&ps_xid=iGpmmTBqEJNW4d&gsxid=iGpmmTBqEJNW4d&gspk=YzkyMTA3ZWM3Y2M5 — Gusto (Payroll Software): https://gusto.com — QuickBooks Online: https://quickbooks.intuit.com — Mailchimp: https://mailchimp.com — Zapier: https://zapier.com — Filthy Rich Cleaners Ep. 33 (with Brenna Sledge) on vacation rentals: https://www.youtube.com/watch?v=4Z2eZQv4-no — Profit First (Book by Mike Michalowicz)   👉 Try ZenMaid free for 14 days: https://get.zenmaid.com 📞 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/   🎧 Listen to the Podcast: 📖 Read the Full Transcript: https://www.zenmaid.com/magazine/our-spiciest-takes-about-the-cleaning-industry/