EPISODE · Jun 8, 2026 · 27 MIN
95% OF BUSINESS PROBLEMS AREN’T PEOPLE PROBLEMS. They’re PROCESS problems Featuring Kasandra Murray
from Pull the Chute - Grow your People, Grow your Company Podcast · host Kevin MacLeod
Send us Fan MailWhat if the biggest problem in your business… isn’t your people?In this podcast episode, business consultant Kasandra Murray shared a powerful perspective:95% of business issues are process-related—not people-related.Instead of asking:❌ “Who made the mistake?”Ask:✅ “What process failed?”Because when systems are unclear, training is inconsistent, and communication is fragmented, even great employees struggle.One of the biggest takeaways?✨ Marketing can bring people in—but operations determine whether they stay.As Kasandra said:“Marketing talks the talk. Operations walk the walk.”If your business feels like constant firefighting 🔥, high turnover, or daily chaos, it might be time to pause and evaluate your systems.
What this episode covers
Send us Fan Mail What if the biggest problem in your business… isn’t your people? In this podcast episode, business consultant Kasandra Murray shared a powerful perspective: 95% of business issues are process-related—not people-related. Instead of asking: ❌ “Who made the mistake?” Ask: ✅ “What process failed?” Because when systems are unclear, training is inconsistent, and communication is fragmented, even great employees struggle. One of the biggest takeaways? ✨ Marketing can bring pe...
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95% OF BUSINESS PROBLEMS AREN’T PEOPLE PROBLEMS. They’re PROCESS problems Featuring Kasandra Murray
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