96. Meet Your New Digital Expert, CLEVVA

On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert. . Here’s what we talked with Ryan about:  * How the CLEVVA front office digital expert functions * How CLEVVA digital experts work with chatbots * How CLEVVA front office digital experts are built * The advanced capabilities CLEVVA utilizes * Benefits realized from front office digital experts * Industry penetration by CLEVVA * How CLEVVA and Blue Prism are partnering * An example of CLEVVA and Blue Prism combining to solve a customer pain point * What the future looks like for CLEVVA digital experts  . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!