98: Standards Vs. Expectations

In this episode of the How of Carwashing, David talks about the differences between standards in a Car Wash organization and the expectations managers and owners have of those standards. David discusses highlight from Amazon’s Jeff Bezos’s 2018 shareholder letter and how Amazon thinks about and implements high standards. If you struggle with standards (too high or non-existent) this podcast will give you some practical tips to manage your standards.