A Good Client Story - Continuous Agitation

What this episode covers

How do you handle a good client who becomes difficult? We discuss slow payment, unexpected image use, and how good communication skills are your most valuable asset. Jay describes an annual report/image library shoot for a publicly traded company where 30-day terms weren’t met; after 57 days and a new rush request for more images, he considers withholding delivery, worries about seeming unreasonable, and sends an email to say I’m mad as hell and I’m not gonna take it anymore if that’s ok?Separately, Jay sees his interior photo used in a New York Times app ad despite being licensed only for unpaid marketing, debating whether to invoice, let it slide, or message the client tactfully and adjust future pricing, while weighing relationship value, leverage, and practical licensing."Not needing work is the ultimate negotiating position."Find us:Follow Jay on Instagram: @jayframFollow Bill on Instagram and Threads: @sawalichRead Bill's newsletter, Art + Math: artandmath.substack.comJay's photography: jayfram.comBill's photography: sawalich.comWrite to us: [email protected] / [email protected] and review Continuous Agitation on Apple Podcasts — it actually helps.

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Frequently Asked Questions

How long is this episode of Continuous Agitation?

This episode is 48 minutes long.

When was this Continuous Agitation episode published?

This episode was published on June 25, 2026.

What is this episode about?

How do you handle a good client who becomes difficult? We discuss slow payment, unexpected image use, and how good communication skills are your most valuable asset. Jay describes an annual report/image library shoot for a publicly traded company...

Can I download this Continuous Agitation episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.