Advancing Patient Access Through Leadership and Change Management

In this episode of the MGMA Insights podcast, we’re joined by Steve McMillen, senior manager, ECG Management Consultants, and Brian Bacak, MD, FAAFP, UCHealth Patient Line, associate vice chair for clinical affairs, department of family medicine, University of Colorado Denver School of Medicine. They're here to talk about how patients have become increasingly savvy about how they access care, and how providers have in turn become increasingly focused on meeting these modern expectations through adaptive leadership and change management strategies. To hear more from McMillen, Bacak and a host of other healthcare experts, register for the Medical Practice Excellence Conference at www.MGMA.com/MPEC. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. To streamline your uniform program and experience the Scrubin difference, visit mgma.scrubin.com/home ​If you like the show, please rate and review it wherever you get your podcasts. So you never miss an episode, you can subscribe at one of the following platforms: Apple Podcasts (apple.co/368IdOB) Google Play (bit.ly/2paMqAJ) Spotify (spoti.fi/2Nwu59p) Stitcher (bit.ly/2NmAF1M) MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge!Connect with us at [email protected] or call (801) 328-8581.