Agent Product Analytics: What Your Dashboard Can't See

For deeper playbooks and analysis: https://natesnewsletter.substack.com/What's really happening when your user is no longer just clicking, but delegating work to an agent?The common story is that agent failures are engineering incidents — but the reality is that many of them are product analytics failures hiding inside the agent run.In this episode, I share the inside scoop on why product teams need a new analytics layer for agent products.Why chat logs are not enoughHow agent runs replace sessions as the unit of behaviorWhat Salesforce's Agent Work Units signal about SaaS metricsWhere completion, acceptance, and correction rates fitWhy product analytics becomes the rudder for agent autonomyOperators, product leaders, and builders should care because agents move too fast for old dashboards. If you cannot see intent, tool calls, permissions, corrections, completion, and trust in one run-level view, you are steering with missing instruments.Subscribe for daily AI strategy and news.Hosted on Acast. See acast.com/privacy for more information. Hosted on Acast. See acast.com/privacy for more information.