AGL 211: Big Brain Little Brain with Kevin McCarney

About Kevin A successful entrepreneur, speaker, mentor, husband, and father, Kevin has spent several decades managing customer and employee relations across a wide range of industries and organizations. He has been a guest speaker at the USC Marshall School of Business, the UCLA Anderson School of Business, and Woodbury University, among many others. Since his first paper route at the age of seven, growing up in Hollywood, California, he has worked as a janitor, a switchboard operator, a busboy, a waiter, a manager, a doorman at Grauman’s Chinese Theater, and a tour guide at Universal Studios. He then went into the hospitality world as a corporate trainer until he created his own small group of restaurants that have been in business since 1984. Kevin has served on the board of directors of the California Restaurant Association (Chairman 2014), State Compensation Insurance Fund, the Burbank Arts in Education Foundation, the Boys and Girls Club of Burbank, and the Universal City North Hollywood Chamber of Commerce. Every job he worked at, every organization he served, would add to his observational knowledge that showed him how everyday communication was the key to success in any relationship. Every moment creates opportunities. Every encounter has a ripple effect good or bad. The key is to control your moments so you can direct a positive ripple effect. Today we Talked About Kevin’s past Big Brain Little Brain Communication React vs. Respond Go to Neutral “Between stimulus and response there is a space. In that space is our power to choose our response…” – Viktor Frankl Legacy Tone Time Parachutes S.E.T Smile Eye Contact Tone Don’t take it personal Walk and Talk Rumors Good Gossip No expiration date on an apology Groundhog Day Connect with Kevin Twitter LinkedIn Website Book I hope you enjoyed this show, please head over to Apple Podcasts and subscribe and leave me a rating and review, even one sentence will help spread the word.  Thanks again! Live@Manning APIs are the backbone of modern, interconnected software systems. Join us at the API live@manning conference and ensure your APIs are flexible, functional, and user friendly. Register for the API conference, August 3, for FREE! https://ageekleader.com/api  #APIs #APIDesign