AI, CRM & ERP: Automation in System Design for Canadian SMBs

Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we dive into the role of technology transformation in scaling businesses, focusing on how growth-driven companies can move from chaos to clarity through automation, AI, and scalable systems.Andrew Andreoli from Trajectory Group and Heather Gordon from Initus Technologies join us to explore the signs businesses should upgrade from legacy tools, the key to integrating CRM and ERP systems, and the future of enterprise systems for Canadian businesses.Key Highlights:1. Legacy System Upgrades: When and why mid-market companies need to move beyond legacy tools.2. The System Design Trap: How businesses can avoid the common traps when scaling with platforms like Salesforce and NetSuite.3. Unified Operating Models: Building a seamless Go-To-Market-to-Finance system for speed and clarity.4. AI and Automation: How Initus powers optimization and what lessons businesses can apply in their own tech transformations.5. Future of Enterprise Systems: Trajectory’s role in helping businesses scale effectively and the future of enterprise systems in Canada.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/ADP Canada: https://www.adp.ca/en.aspxFor more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.