AI + Humans for a Call Center | AI Trade Talk | Brad Scruggs | Michelle Myers

☎️ Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she's reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesn't shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren't here to replace people, but to supercharge them. We're talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡 Tune in for a fun, insightful, and practical conversation that will leave you rethinking what's possible for your business, and your team. Additional Resources: Connect with Michelle on LinkedIn Learn more about Pink Callers Connect with Brad on LinkedIn Ready to Chat Smarter? Grab Your Free ZyraTalk Demo! Learn more about Zyratalk Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Pink Callers provides dedicated, accountable CSRs with flexible support options. AI enhances CSR roles, boosting skills and earning potential. Human-in-the-loop ensures AI and people work seamlessly together. Tools like Dialpad and Motion improve efficiency and accountability. The future of service blends AI innovation with people-first leadership.