Can't Stop the Growth

If your techs are walking into homes, quoting one price, and hoping for a yes, that's not bad technical work. It's a customer service gap. And it's capping your average ticket every single time. I'm Chad Peterman, CEO of Peterman Brothers. We've trained technicians across HVAC, plumbing, and electrical to raise their average ticket and their customer satisfaction scores at the same time. Those two things aren't in conflict when the framework is built right. We track options per call as a KPI, and the techs who offer the most options are consistently the ones generating the most revenue. Raising your ticket by solving more of the customer's problem is honest. Raising it by adding options they don't need and hoping they don't notice isn't, and the difference shows up in your reviews and repeat customer rate even when it doesn't show up on this month's invoice. A customer who trusts you doesn't need to be sold to. They need to be informed. Build the framework that informs them, and the ticket takes care of itself. How many options are your techs presenting on a typical job right now? Drop the number in the comments. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ Subscribe to Can't Stop the Growth for more on scaling a home service business.Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

If you're spending money every month on new leads while customers you already paid to acquire are quietly slipping away, this one's for you. I'm Chad Peterman, CEO of Peterman Brothers. We've grown this company from roughly $5 million to over $100 million across 15 years, and the single most important thing I've learned in that stretch is this: the cheapest customer you'll ever acquire is the one you already have. The most expensive mistake is not knowing how many of them you're quietly losing. New sales can hide a serious retention problem for years. A business that leaks customers runs twice as hard just to stay flat. The one that keeps them builds something that compounds. What's your current repeat customer rate? Most owners don't know it. Drop it in the comments, that's the first thing to change. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ Subscribe to Can't Stop the Growth for more on scaling a home service business. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

If your service is great and your review count is thin, stale, or both, this one's for you. You're losing jobs to competitors who aren't better than you. They just look better in the places homeowners go to make decisions. I'm Chad Peterman, CEO of Peterman Brothers. We generate over 800 reviews a month, not because every job goes perfectly, but because we built a system that consistently gets happy customers to actually leave one. It's not luck and it's not chasing. It's a process, and once it's running, it runs on its own. Your review count and recency are your first impression in most of the decisions coming your way. They're also completely within your control. Build the system, ask at the right moment, make it one step, and answer every negative one with ownership. Then let it run. How many reviews did you generate last month? Drop the number in the comments. It tells you a lot about whether your system is actually working. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ Subscribe to Can't Stop the Growth for more on scaling a home service business. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

If you can't remember the last time you personally talked to an unhappy customer, this one's for you. I'm Chad Peterman, CEO of Peterman Brothers. We run over 500 calls a day with more than 500 employees across multiple markets, and I still get on the phone with disgruntled customers myself. Not because I have to. Because of what those calls tell me that no report ever will. The day you're too big to hear an angry customer is the day you stop knowing what's really happening in your business. Your dashboard shows you what you built it to show you. An angry customer shows you what's actually going on. Most owners treat complaints as problems to resolve. I treat them as the most honest feedback I'll ever get. The customer who complains is doing you a favor. The one who quietly stops referring you is the expensive one.All feedback is good feedback. Even the kind that ruins your Tuesday morning. When's the last time you personally talked to an unhappy customer, and what did you learn? Drop it in the comments. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ Subscribe to Can't Stop the Growth for more on scaling a home service business. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

You're sitting on one of the most underused marketing assets in your business, and it's already paid for. It's parked in your lot right now. I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled our home services business from $5 million to over $115 million a year, and a real part of that was building one of the most recognizable brands in our market, starting with what's on our trucks. People point at them, kids ask our techs for autographs, and homeowners call saying they've seen us in the neighborhood for years before they ever needed us. Ads stop the moment you stop paying. The truck keeps going. Your fleet is either working for your brand or it isn't. There is no neutral. What's on your trucks right now, and what would you change? Drop it in the comments. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ Subscribe to Can't Stop the Growth for more on scaling a home service business.Subscribe to Can't Stop the Growth for more on scaling a home service business. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

You built the thing. You know it better than anyone. For a long time, that was your edge. At a certain size, it becomes your ceiling. I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled our home services business from $5 million to $115 million a year, and I didn't do that by being good at finance, HR, or marketing. I did it by hiring people who are far better at those things than I'll ever be. The gap between when I was winging those functions myself and when I handed them to real specialists is one of the clearest lines in our entire growth story. The smartest thing you can do as an owner is stop trying to be the smartest person in the room. The company can only get as good at finance, HR, and marketing as whoever is running those functions. If that's still you, it's still capped at you. Which function have you been holding onto the longest? Drop it in the comments. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ Subscribe to Can't Stop the Growth for more on scaling a home service business. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Show up, present some options, and hope the phone rings. That's the sales process at most home services businesses. And hope is not a closing strategy. I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled our home services business from $5 million to $115 million a year across HVAC, plumbing, and electrical, and I've watched thousands of in-home appointments. I can usually tell you how a call ends from the first five minutes. The estimate you email at 4 PM is sitting next to two competitors' quotes by 6, and the homeowner's confidence in you fades with every hour it sits there. There's a better way, and it closes in the home every time. Fear kills more sales than price ever will. Not fear of the homeowner, fear of the awkward moment. Retreating to the emailed estimate feels safer, but it's just a delayed no with a week of waiting attached. The customer who says yes on the visit is the same person you would have emailed. They were just waiting for someone to ask. Drop a comment and tell me where in the process you're losing the most jobs right now. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business. Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Chad Peterman sits down with Lydia and JB Brewster, the sibling team running Aqua Clear Water Systems in East Tennessee. Their dad started the company in 2005 door-knocking out of a garage, selling water coolers. Today it's grown 30% a year for five to six years straight, in a market where most people don't even know they have a problem. This one is a masterclass in two things Chad's audience always asks about: how a family business actually works across generations, and how to build people systems and tech systems that most companies your size would never attempt. Aqua Clear proves the excuses most owners lean on (can't find people, can't sell in a tough market) are just that. Excuses. Find Aqua Clear: https://aquaclearws.com/Subscribe to Can't Stop the Growth for more conversations with the operators shaping the trades. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

If you're trying to figure out what to do after high school, or you're a parent steering a kid who doesn't know yet, this one's for you. No speech about how the trades are underrated or how college is a scam. Both of those takes are lazy. The real answer is more specific.I'm Chad Peterman, CEO of Peterman Brothers. I went to college, then helped build our home services business into a 9-figure company inside the trades. I've lived both sides, and the honest answer depends almost entirely on the person asking.The honest answer to "college or the trades" isn't which one is objectively better. It's which one fits who you actually are. If you're built for it and you go in knowing what it asks, there's never been a better time to build a career or a company in this industry.Which path are you on, and what made you choose it? Drop it in the comments.Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjgSubscribe to Can't Stop the Growth for more on building a career and company in the trades.Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Every owner believes the next million in revenue will fix what's broken. It won't. And chasing it can actually leave you worse off. I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled from $5 million to over $115 million a year in home services, and I've hit every stage where revenue climbed and the profit didn't follow. Where you add people, trucks, and overhead, then look up wondering where the money went. Revenue is a lagging indicator. It tells you what already happened. The numbers underneath it tell you what's about to happen. Fix the operation first, watch the right numbers, then grow. What number are you going to start tracking this week? Drop it in the comments. Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business.Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

If you're spending money on marketing and not totally sure it's working, or running on referrals and hoping the phone keeps ringing, this one's for you.I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled from $5 million to over $115 million a year in home services, and at that scale, marketing is not a set-it-and-forget-it line item. We spend between $8 and $10 million every year generating leads, and we have to know where every dollar goes.What are you going to start tracking more closely? Drop it in the comments.Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business.#HomeService #HVAC #Marketing #CantStopTheGrowth #ChadPeterman Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

You did the visit. You built the estimate. Then nothing. No call, no text, complete radio silence. It feels like a price problem. It almost never is.I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled from $5 million to over $115 million a year in home services, and we've watched thousands of estimates close and not close. The pattern is consistent enough that I can usually tell before the tech leaves the driveway whether that job is coming back.Ghosting isn't a pricing problem. It's a trust problem disguised as one. The estimate you sent didn't lose the job. Something that happened before you sent it did.Which part of the visit are you going to work on first? Drop it in the comments.Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business.Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Most contractors don't have a fraud problem. They have a messy books problem. And it's quietly costing them sleep, options, and profit. In this episode of Can't Stop the Growth, Chad Peterman sits down with Ellen Rohr, the trades industry's go-to voice on financial literacy. Ellen married a plumber named Hot Rod, nearly went broke running their shop, learned to read a P&L off a fax machine from mentor Frank Blau, and went on to help build Benjamin Franklin Plumbing and co-found Zoom Drain. Her whole message: the numbers aren't the scary part of the business. They're the scoreboard, and anyone can learn to keep score. Whether your books are a hot mess or you're just tired of guessing, this is the financial gut-check every home service owner needs. Find Ellen Rohr: https://ellenrohr.com/ Subscribe to Can't Stop the Growth for more conversations with the leaders shaping the home service industry. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

"I just can't find good people." If you've ever said it, or blamed a slow quarter on the labor market, this one's for you.I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled from $5 million to over $115 million a year with 500+ people, in the exact same markets where owners tell me there are no technicians. The market isn't dry. Your offer just isn't strong enough to pull someone away from where they already are.Finding A-players and keeping them are two different problems, and most owners lose them on the second one. The pipeline for good talent isn't empty. It's just not pointed at you yet.Which of the four levers are you working on right now? Drop it in the comments. I read every one.Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business.Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

You started your own shop, and you're still the best technician on the team. That's exactly the problem.I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled from $5 million to over $115 million a year in home services, and everything in this episode I got wrong myself first, most of it back around 20 employees when I still thought being the hardest worker in the building was the job.This is the exact shift from doing the work to leading the people who do it. Four skills, and once you see them, you'll spot the one thing actually capping your growth. For most owners, it's them.The best technician in the building and the best owner of the business are two different people. You've already proven you can be the first one. The second one is learnable, but only on purpose. Which of these skills are you working on right now? Drop it in the comments. Want to go deeper on the owner skill set? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

How do you grow a home services division from $3 million to $15 million, with a goal of $20M this year? In this episode of Can't Stop the Growth, Chad Peterman sits down with Blake Wiltshire, Director of Residential Services at Althoff Home Services in the Chicagoland area, to break down exactly what changed and what it took. Blake started at Althoff in 2004 sweeping floors and making warehouse deliveries. Today he runs the entire residential division. The growth didn't come from throwing money at ads. It came from the blocking and tackling: rebuilding the call center, retraining technicians, and getting relentless about the basics most contractors skip. Whether you're a $3M shop trying to find the next gear or a $15M operator pushing toward $20M, this conversation is a masterclass in growing through fundamentals instead of ad spend. Subscribe to Can't Stop the Growth for more conversations with the leaders elevating the home service industry. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Check out Althoff Home Services: https://callalthoff.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

What do homeowners actually want when they're buying an HVAC system, a water heater, or any major home service? In this episode of Can't Stop the Growth, Chad Peterman sits down with Zac Dearing, CEO of Mantel, to break down brand-new survey data from verified home service buyers, and the results contradict almost everything the industry believes. The headline: 69% of homeowners said price was NOT the most important factor in their decision. So what is? Zac and Chad dig into the data on reputation, responsiveness, choice, and the "shopping experience" that separates the contractors homeowners choose from the ones they ghost. Resources from the episode: Homeowner survey: usemantel.com/survey Six data-backed sales tactics: usemantel.com/tactics Learn more about Mantel: usemantel.com Subscribe to Can't Stop the Growth for more conversations with the leaders elevating the home service industry. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

What does it take to build a $260 million home service company in one market? In this episode of Can't Stop the Growth, Chad Peterman sits down with Paul Kelly, founder of Parker & Sons, to break down the exact philosophy behind one of the largest single-brand HVAC, plumbing, and electrical companies in America. Paul grew Parker & Sons from $7 million in 2004 to over $260 million today, almost entirely in the Phoenix market. But the surprising part? He's not a big-goals guy. He doesn't believe in chasing massive numbers. He calls his approach "success by a thousand little things," getting one percent better at one thing every single day until you wake up running a quarter-billion-dollar business. Paul also gives an inside look at Raising Goats, his exclusive coaching program for home service contractors. Limited to 32 contractors per cohort, the next class is November 9-12 in Scottsdale, Arizona. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Raising Goats: https://raisinggoats.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Are you spending more money on marketing but still not seeing the growth you expected? In this episode of Can't Stop the Growth, Chad Peterman sits down with George Eliadis, Co-Founder & CEO of ProBook, to discuss why most home service companies don't actually have a lead problem, they have a systems problem. From dispatching and customer experience to AI, automation, and operational efficiency, George breaks down how contractors can generate more revenue from the leads they already have before spending another dollar on marketing. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Blue collar grit meets boardroom-level execution in this powerful conversation on what it really takes to build a home services business that lasts. Chris and Chad sit down with Chris Crew, President of Blue Collar Success Group, to unpack his journey from dropping out of school and becoming an electrician at 16 to helping grow an electrical service company from $3 million to a $30 million run rate. Chris shares the operational truths contractors cannot afford to ignore: pricing correctly, building a real sales system, protecting gross margin, training year-round, and resisting the temptation to chase shiny tools before mastering the basics. From weekly skill practice to implementing AI with purpose, this episode is a masterclass in disciplined growth for home service leaders who want profit, performance, and people moving in the same direction. If you're ready to stop guessing, tighten your operations, and build a business that can grow without losing its soul, this one gets straight to the point. Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Price correctly before chasing growth. Sales systems start with company culture. Gross margin problems hide in operations. Train year-round, not just slow seasons. Technology fails without proper implementation.

Influence is not a title, a tactic, or a talent reserved for a select few. It is the daily choice to lead yourself well, care deeply, and create the kind of trust people actually want to follow. Chad breaks down the five foundations of influence every leader can start practicing today: integrity, empowerment, ownership, listening, and a positive attitude. With his signature directness and practical wisdom, Chad reminds us that leadership is a long game, and the real work starts with what we can control. From writing thank-you notes to preventing fires instead of fighting them, this episode challenges people-first leaders to stop chasing results alone and start building the influence that makes sustainable growth possible. Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Influence starts with leading yourself first. Integrity builds the trust people follow. Empowerment prevents fires before they start. Ownership removes blame and creates progress. Positive attitude multiplies leadership influence.

The grind gets real long before the goal gets close. Chad gets honest about what it actually takes to love the process when the process feels frustrating, uncomfortable, and anything but fun. He shares five practical ways leaders can stay grounded in the work: protecting their attitude, pairing commitment with urgency, taking focused action, learning from every result, and paying attention to the details. Through personal stories, leadership lessons, and a real-time reminder to practice what he teaches, Chad challenges people-first leaders to stop waiting for conditions to change and start bringing the energy their goals deserve. If you're leading a team, chasing a big goal, or feeling stuck in the messy middle, this episode is a reminder that growth doesn't happen when everything gets easy. It happens when you choose to show up with ownership, urgency, and a willingness to keep getting better. Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Attitude shapes how you experience the process. Commitment needs urgency to create real momentum. Focused action beats being busy every time. Great leaders remove roadblocks for their people. Details compound into meaningful long-term growth.

Your email list is full of past customers ready to book again — you're just not showing up for them. Zac Garside from Send It breaks down why email is the lowest cost, highest ROI lead source in home services, how to stay out of spam, what makes people actually open and read your emails, and the simple three-line campaign that fills your calendar every single time. Connect with Zac: LinkedIn: https://www.linkedin.com/in/zacgarside/ Learn more about Send It: https://www.sendit.com 20 Free Email Templates: https://www.sendit.com Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/ #EmailMarketing #HVACMarketing #ContractorGrowth #HomeServices #ServiceBusiness #EmailList #MarketingStrategy #Entrepreneurship #BusinessGrowth #LeadGeneration Key Takeaways: Don't project your own email habits onto your customers. 10-20% open rates means your emails are going to spam. The from name matters more than the subject line. Commodity content kills engagement. Email creates demand — it's not demand capture like Google. Rebate offers crush it on email. Don't overthink segmentation. Value and promotional content aren't separate things. Real urgency converts.

HVAC equipment costs have skyrocketed — systems that used to cost $7k now cost double. AJ Eder (Regional VP at Johnstone Supply) breaks down why financing isn't optional anymore, what separates successful contractors from struggling ones, and how distributor partnerships should actually work. #HVAC #HVACBusiness #ContractorGrowth #HVACFinancing #HomeServices #ServiceBusiness #BusinessGrowth #Entrepreneurship Additional Resources: Connect with AJ on LinkedIn Learn more about Johnstone Supply Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key points: • Why financing on every job is critical • The #1 trait of successful contractors • The most important person in the supply chain • Technology that drives contractor profitability

Some operators try to outspend the competition. Steve Holland built his business by outworking them, out-branding them, and most of all, out-caring them. Chris and Chad sit down with Steve Holland, founder of Mr. Holland's Heating, Air & Electric, to unpack his journey from a chaotic upbringing to building and exiting a successful home services company. Steve shares hard-earned lessons on scaling, acquisitions, branding, radio marketing, and why you cannot sell your way out of operational problems. But the real heart of this conversation is leadership. Steve makes a powerful case that your employees are your most expensive customer, and the businesses that genuinely know, support, and invest in their people will always have the edge. For leaders who want to win with culture, not just spreadsheets, this one hits home. Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Employees are your most important and expensive customer. You cannot sell your way out of dysfunction. Fix operations before trying to scale fast. Branding compounds every other marketing channel. Outwork and out-culture bigger competitors every time.

Michael Aft is building a $1 billion commercial garage door empire — and his playbook for scaling skilled labor businesses is unlike anything you've heard. Whether you're in HVAC, plumbing, electrical, or any skilled trade, this episode reveals how to unlock the growth you've wanted for 15+ years. #BusinessGrowth #HomeServices #Entrepreneurship #SkillLabor #Leadership Additional Resources: Connect with Michael Aft Learn more about Galaxy Service Partners Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why commercial garage doors are "mission-critical" (and countercyclical) The "Genie Wish" question every business owner needs to answer How to execute violently on fewer priorities (not more) The operating rhythm that prevents shiny object syndrome

One simple tweak took an HVAC company from a 37% close rate to 68%. And it wasn't about working harder — it was about slowing down. In this episode, Danny Zatarain (Head of Training at Can't Stop the Growth) breaks down the exact process he used to transform Ireland HVAC's sales performance in just 6 months. Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why your techs are only showing 1-2 options (and how to get them to 6) The one metric that predicts success: Options Average How to make MORE money with FEWER calls per day The customer feedback loop that changed everything Why slowing down during busy season is your competitive advantage

The ABC Decision Framework changed how we empower our team. Steve Sorenson, Senior Director of Learning & Culture at Johnsonville, breaks down how to build a culture where your team makes decisions without waiting for permission. Company culture training expert Steve Sorenson shares the ABC Decision Framework for employee empowerment and leadership development. Learn how to stop micromanaging, build organizational culture, and create decision-making frameworks that work in home services, HVAC, plumbing, and trades businesses. The behaviors you tolerate become your culture, here's how to change that. THE ABC FRAMEWORK: → A Decisions = Just do it (I don't need to know) → B Decisions = Tell me after (so I can back you up) → C Decisions = Ask me first (financial or customer impact) This one framework stops micromanaging and empowers your team overnight. Additional Resources: Connect with Steve: LinkedIn: Learn more about Johnsonville Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why "the worst behaviors you tolerate become your culture" The ABC Decision Framework (A, B, C decisions explained) How to move from training to actual learning & development What Johnsonville does that home services companies miss The AI coaching tool they're building (and why it matters)

Most home service companies still treat the call center like an expense. That is a mistake. In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had. This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door. Additional Resources: Connect with Tyson Chen Learn more about Avoca Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center is not overhead Know your real booking rate After-hours is a major revenue leak Missed calls reveal bigger operational problems Coaching needs more than a few sampled calls Input metrics drive output metrics Memberships increase commitment Operations and call center must stay aligned

High-performance sales teams are not built by accident. They are engineered through competitive culture, relentless action, and leaders willing to develop people at a deeper level. Chris and Chad sit down with serial entrepreneur and sales powerhouse Josey Parks to unpack what it really takes to scale an elite team. Josey shares the gritty lessons behind growing a sales force from a few dozen reps to hundreds, revealing why mindset, data, and personal accountability matter more than flashy tactics. From door-knocking strategies and question-based selling to matching the right rep with the right opportunity, the discussion dives into the systems and leadership philosophies that separate top performers from the rest. This episode goes beyond scripts and sales funnels. It is a people-first deep dive into building competitive cultures, developing leaders from within, and taking bold action even when the path feels uncomfortable. If you want to grow faster, lead better, and create real momentum in your business, this one will challenge the way you think about sales success. Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point Join The ARENA - a CSTG Community Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Competitive culture fuels elite performance and scalable team growth Action beats analysis when building momentum in sales Data driven rep assignment increases conversion and revenue Personal development directly impacts professional sales success Systems scale businesses more effectively than individual talent

What if the reason your goals keep falling flat isn't that they're too big, but that they're not big enough? 🚀 Chad challenges leaders to stop playing small and start thinking 10X. He unpacks why bold goals are not really about bigger results, but about becoming a better version of yourself through daily behavioral change. From letting go of control to measuring progress the right way, Chad shares a grounded but powerful mindset shift that can change how you lead, grow, and stay motivated. Drawing on insights from "The Gap and The Gain," Chad explores the difference between wanting a goal and needing it, why so many people quit too early, and how real fulfillment comes from focusing on what you can control. This episode is a wake-up call for people-first leaders who want to grow with intention, stay present in the process, and build something bigger than themselves. Additional Resources: Join The ARENA - a CSTG Community Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Big goals reveal the behaviors that truly move progress. Growth comes from changing actions, not chasing outcomes. Measure backward from progress, not forward from perfection. Want your goal, but never emotionally need it. Daily improvement creates long-term transformation and fulfillment.

Success doesn't happen in one big moment. It's built in the small decisions, the hard lessons, and the chapters you almost quit. Chris and Chad are joined by Aaron Gainor to unpack the real turning points that shaped their businesses. From writing down bold revenue goals before they knew how to reach them, to surviving bad hires, sales struggles, and the weight of leadership, this episode dives into what actually changes a company's trajectory. It's not theory. It's lived experience from leaders who built, scaled, stumbled, and kept going. If you're a home service leader navigating growth, culture shifts, or the pressure of scaling, this one will challenge you to look in the mirror, refine your vision, and lead with intention. Because the turning point isn't luck. It's ownership. 💥 Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point and RYNO Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Vision must be written, shared, and reinforced daily Leadership failures often start in the mirror Sales teams need direction, coaching, and accountability Culture fit matters more as companies scale Growth requires personal development first

In this Around the CAMPFire episode, CAMP Digital CEO Katie Donovan sits down with VP of Marketing, US Dock & Door Michelle Fadeley to talk about something every HVAC, plumbing, electrical, and garage door business needs to nail: brand, trust, and hyperlocal marketing that actually drives calls. The conversation digs into the "same day challenge" every home service leader feels: balancing low-interest, high-intent emergencies with long-term brand building. Michelle and Katie walk through practical ways small and midsize shops can lean into being local, family-owned, and community-rooted, without trying to be everywhere at once or wasting money on scattered marketing experiments. Whether the goal is to grow from 1 to 3 trucks or from $3M to $5M, this episode gives HVAC, plumbing, and other trade leaders simple, high-impact actions to build brand equity, stand out in a crowded market, and support sales with smarter local marketing. Additional Resources: Michelle Fadeley on LinkedIn Learn more about US Dock & Door Connect with Katie Donovan on LinkedIn Follow Camp Digital on LinkedIn Learn more about Camp Digital Key Takeaways: Start with "Who You Serve," not just who you are Own your hyperlocal story Market where your customers actually are Balance same day demand with long-term brand Fix the marketing "foundation" before adding more Ask directly for what is needed Longer decision funnels demand more touchpoints Commercial and residential share the same fundamentals Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Most HVAC, plumbing, and electrical companies obsess over bookings, average ticket, and close rate. Very few obsess over how people feel at work. In this episode of Can't Stop the Growth, host Chad Peterman interviews Mark Mears, founder and Chief Growth Officer of LEAF Growth Ventures and author of Love at Work and The Purposeful Growth Revolution. Mark explains why "love" is not soft, why disengagement is costing companies trillions globally, and how leaders in the trades can turn culture from a buzzword into a competitive advantage. Additional Resources: Connect with Mark Mears on LinkedIn Love @ Work Book Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Mark breaks down his L.O.V.E. Leadership Model: Listen graciously to build trust Observe generously to show investment Value the whole person, not just the job title Empower teammates to grow into their full potential

Growth looks glamorous from the outside. Until the summer never comes. Chad sits down with Stephanie Allen, co-founder of Airworks, to unpack what really happens when bold goals, big budgets, and leadership transitions collide with economic reality. Stephanie shares the raw truth behind scaling from gut instinct to structured systems, why their first revenue backslide in 15 years forced personal reinvestment, and how nearly losing momentum strengthened both their business and marriage. From navigating husband and wife leadership dynamics to redefining accountability, Stephanie reveals how raising the floor, not just the ceiling, is the secret to sustainable growth. They dive deep into EOS, the discomfort of holding people accountable, and why clarity is kindness. Stephanie also introduces her "AI barbell" philosophy, explaining how technology should strengthen human development, not replace it. This conversation is for leaders who want real growth, not just bigger numbers. It is about systems, ownership, resilience, and the courage to evolve when the plan fails. Additional Resources: Connect with Stephanie on LinkedIn Learn more about AirWorks Learn more about Boxed for the Trades Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Raise your floor before chasing higher ceilings Clarity is kindness in leadership Accountability unlocks team potential AI should amplify humans, not replace them Systems create freedom, not restriction

Avoiding hard conversations does not protect the team. It quietly erodes culture until problems turn into full-blown crises. In this Future Leaders session, Andrew Hasty uses vivid lessons from World War I to challenge passive leadership and comfort-zone management inside HVAC and home service businesses. If the business sometimes feels like trench warfare, this conversation will help reset how to lead, coach, and "hold the line" for the team. Want a place to work on this in real time with other home service leaders? Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: This episode is designed for HVAC, plumbing, electrical, and other trade leaders who want to: Address misalignment early instead of fighting cultural "world wars" later Update their leadership and training playbook as the company scales Hold high standards while still leading with empathy and humanity Become the steady presence their teams can borrow confidence from on chaotic days

What if one of the biggest legends in home services wasn't done yet? In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold. Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It's not a class. It's not just coaching. It's a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently. If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory. Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point and RYNO Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Think differently to lead effectively and scale faster Simplicity is the ultimate strategy for implementation Surround yourself with GOATs to become one Great leadership starts with clarity and curiosity Implementation > Information. Do the work

Trades grow when leaders grow. In this solo episode, Chad breaks down the real work of leadership in HVAC, plumbing, and electrical: sacrifice, habits, unseen effort, and passion. He shows how a leader's day-to-day routine quietly shapes technicians' income, families, and even Christmas mornings. Hear how to trade busy work for high-impact work, build simple daily habits that move revenue and culture, and embrace the "unrequited work" no one sees, but everyone feels. Chad also shares why working hard is only the starting line, and how passion and belief separate an average shop from a market leader. Perfect for owners, GMs, and service leaders who feel stuck in the grind and want a clear reset on what actually scales a team: https://cantstopthegrowth.com/the-arena Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Growth requires giving up comfort, control, and credit so the team can win. How a leader spends time tells the team what actually matters. Consistent coaching and follow-up beat annual goals and crossed fingers. The extra training, scripts, and process fixes quietly change families' lives. Deep belief in the mission helps teams push through broken systems and hard seasons.

Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word "premium" as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis. Andrew reframes what "premium" actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is "fun" but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand. For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: https://cantstopthegrowth.com/ Additional Resources: Learn more about the Peterman Brothers Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Premium is lived, not priced Your rates can be premium only if leadership behavior and culture feel premium to the team and the customer. Leaders set the true standard Trucks, installs, and communication all follow the level of ownership and consistency modeled by leaders. What you allow becomes normal Ignoring gossip, sloppiness, or excuses silently tells the team that mediocrity is acceptable. Gossip destroys a premium brand Gossip and blame culture erode trust, clarity, and the identity you are trying to build. Consistency makes excellence "boring." When coaching, standards, and follow-through are consistent, high performance becomes predictable instead of dramatic.

If the plan for growing your HVAC, plumbing, or electrical company still sounds like "more techs, more calls, more marketing," this conversation is a reset. In this episode, Chad sits down with leadership strategist and "Let's Go Win" founder JM Ryerson to talk about how real growth starts inside the walls of your business, not out in the market. They break down why so many companies scale revenue before they ever define who they actually are, how that disconnect quietly erodes culture, and what it looks like to rebuild around a clear identity, core values, and belief in the mission. From hiring and firing based on core values to holding people accountable without becoming "the bad guy" to leading different generations in the trades, this episode offers practical tools any owner or manager can put into practice this week. If you lead a home service business and want your people to actually want to be there, this one is worth a listen. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Email JM: [email protected] Let's Go Win and JM's coaching Listen to the Let's Go Win Podcast Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: JM shares his ABCs That Change Everything framework: Align your team and identity Believe in a bigger future Choose daily actions that match the culture you say you want

What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid's couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle. Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming "the market" or "this generation" and are ready to build a scoreboard-driven, people-first sales culture instead. If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Connect with Jordan White on LinkedIn Learn more about SeekOne Roofing Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: From top sales rep to founder – how Jordan left a "safe" high-commission role to launch a roofing company in a brand-new market. Visionary and integrator for trades growth – how he and his partner split roles so the business isn't dependent on one person. Reinvesting profits to scale revenue – why they let the business eat first and delayed big distributions past $10M and $20M. Building a door-to-door sales machine – the recruiting, training, and culture that turns hungry talent into "shark" closers. Scorecards, KPIs, and accountability – how tracking numbers removes drama from coaching and drives higher sales performance. Marketing and builder partnerships for recurring revenue – how retail marketing and custom homebuilder relationships create predictable, long-term growth.

What happens when some of the biggest voices in home services come together for a no-filter, high-impact roundtable? Chris gathers industry giants Tommy Mello, Ismael Valdez, Chad Peterman, and more for a raw, unscripted take on where the home services industry stands, and where it's headed. From AI disruption to market shifts, personal growth to door-knocking tactics, this episode is as real as it gets. No fluff, just straight talk from people who've built it, lived it, and are shaping what's next. If you've ever wondered what it sounds like when the best in the biz drop the mic on deals, discipline, and development, this is it. Tune in for hard truths, unexpected laughs, and a whole lot of value. Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Personal development drives business success Door-knocking requires deep investment to work AI will dramatically improve trade profitability Therapy and coaching help leaders show up better

If your team keeps missing the mark even though the numbers "look fine," this one is for you. In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance. If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them. Additional Resources: Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: One scoreboard matters more than any individual win. Bad process with good results is a time bomb. Accountability is caring enough not to let people slip. Real change happens in consistent one-on-ones. Leaders own every result the team produces.

What if the key to explosive growth isn't more effort, but better focus? 📈 Chad breaks down why working harder isn't the answer… working smarter is. Using the timeless 80/20 rule (Pareto Principle), Chad walks us through how identifying and acting on the most impactful 20% of our efforts can yield extraordinary results. He shares how setting 10x goals, rather than playing it safe with 10% ones, drives real behavioral change and uncovers what's truly possible. From leadership habits and time management to mindset shifts and personal discipline, Chad dives deep into what it takes to move from mediocrity to mastery, and why choosing discomfort today could lead to unmatched success tomorrow. If you're a leader who's tired of chasing more and ready to pursue better, this one's for you. Additional Resources: Get the book: "10x is Easier than 2x" Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Big goals drive meaningful behavior change. Focus on what you can control. Quality trumps quantity every single time. Avoid insanity: change your approach. Success lives in your daily 20%.

If dispatch still owns your day, this one is for you. In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab. If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Connect with George on LinkedIn Learn more about Probook Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why dispatch is the "hardest problem" and the best starting point for AI in the trades How to build batting orders that balance flips, close rates, and real dollars per call A simple framework for moving away from rigid time windows without destroying the customer experience How to handle reschedules earlier, with less drama and better scripting Why tools like ProBook can't fix a business that doesn't already know its numbers

Avoidance of accountability does not blow your business up overnight. It quietly lowers the bar, one unchecked behavior at a time. Peterman's Andrew Hasty walks through why avoiding accountability is one of the most dangerous dysfunctions on a team and how it slowly creates a culture of mediocrity in HVAC, plumbing, and home service businesses. Using real stories from the field and everyday life, this episode shows how "little" things like late arrivals, missing equipment data, sloppy paperwork, and skipped debriefs are not one-off issues. They are signals that standards are slipping and that leaders are choosing personal comfort over team success. If there is a tech coasting, a teammate with endless excuses, or a high performer who ignores process because "they produce," this episode will help frame and initiate the conversations that have been avoided for too long. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Avoiding accountability slowly destroys team standards. Small misses today become the new normal tomorrow. Accountability is shared ownership, not top-down punishment. Leaders hurt culture when they choose comfort over honesty. Clear expectations and KPIs make accountability feel fair. Peer accountability is the strongest sign of a healthy team. Consistent feedback keeps growth and high performance normal.

We're hitting "replay" and raising a mug of cocoa! ☕️🎄 Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we're sharing one of our all-time favorite conversations for you to enjoy again. Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We're excited to keep growing with you in the new one. What if the fastest way to grow your team... is to stop hiring? 🤯 Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀 He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership. Listen in as Chad reminds everyone: real growth starts with us. Let's build something, and someone, worth multiplying. 💥 Additional Resources: Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Multiplying leaders drives lasting growth, adding people alone won't scale impact. Growth fails without structure: KPIs, training, and clear paths are essential. Strong leadership starts with personal discipline and daily habits. Empower top performers to mentor others and spread leadership. True leadership creates lasting influence and a people-first legacy.

Why do some home service companies stall at $5M while others explode past $50M? 💰 Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark. Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up. Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever? Press play. ▶️ Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Stop running calls, start running the business. Trusting others unlocks scalable growth. Systems create self-accountability in teams. Booking rate drives everything, track it daily. Know your next hire based on weaknesses.

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss. In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day. Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number. Ready to build a more committed, high-performing team inside your shop? Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/ Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in. Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support. Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like. Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office. Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets. One on ones build commitment: use individual meetings to connect goals, performance, and support for each person. Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.

Home service owners are pouring money into marketing and still watching the call board swing from "overbooked" to "crickets." In this special Around the CAMPfire takeover on Can't Stop the Growth, CAMP Digital founder Katie Donovan sits down with Matt Murray, CMO and Head of Innovation at Peterman Brothers, to unpack how Peterman built a growth engine that actually matches demand to capacity. Matt shares how Peterman uses real-time data, capacity-aligned marketing, and tight alignment between operations and marketing to keep techs busy, CSRs confident, and ad spend pointed at the right services in the right markets. The conversation digs into brand, trust, community presence, and what it really looks like to scale from "just keep the board full" to a disciplined, repeatable growth system. For HVAC, plumbing, and trade leaders, this is a playbook for turning chaos into control: how to use capacity dashboards, speed-to-lead, and transparent scoreboards so the entire team knows the score and how to win. Matt also talks about shop tours, learning from other contractors, and why calm, clear leadership matters more as the business grows. Additional Resources: Connect with Matt Murray on LinkedIn Learn more about the Peterman Brothers Connect with Katie Donovan on LinkedIn Follow Camp Digital on LinkedIn Learn more about Camp Digital Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Marketing must match your actual capacity. Simple, visible data drives better daily decisions. Protect your speed-to-lead if you want to win more jobs. Brand is built through trust and community presence. Calm, clear leadership cuts through growth chaos. Learning from other shops shortens your path to scale.