AI in Customer Service: Elevating Support with Smart Automation

from CogCast · host Cogya

🎙️ AI in Customer Service: Elevating Support with Smart Automation AI is transforming customer service—enhancing efficiency, personalization, and automation while maintaining the human touch. But how can businesses strike the right balance between AI-powered automation and human support? In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Ganesh Hegde, AI strategist and Manager of Technical Support Engineering at Salesforce, to explore the future of AI-driven customer engagement. Key Topics Covered: - The role of AI in modern customer service and support strategies - AI-powered automation vs. human interaction: Finding the right balance - Real-world use cases of AI chatbots, virtual assistants, and predictive support - Challenges, risks, and best practices for implementing AI in customer service - The future of AI in customer engagement and smart automation Special Focus: AI-Powered Personalization & Proactive Support Ganesh shares expert insights from Salesforce and beyond, showcasing how AI is reshaping customer experiences, increasing efficiency, and proactively resolving issues before they arise. 🎧 Tune in now and discover how AI can elevate customer service and transform business success!

What this episode covers

🎙️ AI in Customer Service: Elevating Support with Smart Automation AI is transforming customer service—enhancing efficiency, personalization, and automation while maintaining the human touch. But how can businesses strike the right balance between AI-powered automation and human support? In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Ganesh Hegde, AI strategist and Manager of Technical Support Engineering at Salesforce, to explore the future of AI-driven customer engagement. Key Topics Covered:- The role of AI in modern customer service and support strategies- AI-powered automation vs. human interaction: Finding the right balance- Real-world use cases of AI chatbots, virtual assistants, and predictive support- Challenges, risks, and best practices for implementing AI in customer service- The future of AI in customer engagement and smart automation Special Focus: AI-Powered Personalization & Proactive SupportGanesh shares expert insights from Salesforce and beyond, showcasing how AI is reshaping customer experiences, increasing efficiency, and proactively resolving issues before they arise. 🎧 Tune in now and discover how AI can elevate customer service and transform business success!

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This episode was published on March 11, 2025.

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