AI in Retail: Hyper-Personalization, Agentic Commerce & What Comes Next

from Retail Disrupted Hosted by Natalie Berg

AI is no longer hype in retail - it's becoming table stakes. In this episode of Retail Disrupted, we're joined by senior retail and data leaders shaping the future of commerce: Keyur Govande (Chief Technology Officer at Depop), Daniel Bos (Senior Director of Data, Analytics & AI at Just Eat Takeaway.com), and Daniel Chasle (Chief Data Officer at New Look). Together, we unpack how AI is transforming customer experience through hyper-personalization, real-time relevance, and smarter commerce journeys—from food delivery micro-moments to fashion discovery and the rise of agentic AI. This is a practical, honest conversation about what's actually working, what's overhyped, and how retailers can turn AI investment into real customer value and ROI. 🎧 Expect insights on: personalization vs relevance, AI-powered discovery, legacy tech challenges, agentic commerce, and what the next wave of retail disruption really looks like. Recorded live on stage at London Tech Week's AI in Retail Event.

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AI in Retail: Hyper-Personalization, Agentic Commerce & What Comes Next

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How long is this episode of Retail Disrupted?

This episode is 23 minutes long.

When was this Retail Disrupted episode published?

This episode was published on January 28, 2026.

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