AI Service Desk for MSPs | Bobby Jacobs

In this episode, Bobby Jacobs from Thread joins Rob Scott to discuss how AI is transforming the MSP service desk and why “death to the ticket” is becoming a reality.He shares how MSPs can eliminate manual work through automation, embed AI directly into workflows, and improve both technician and end-user experiences—along with what’s next for AI-driven service delivery, including voice and omni-channel support.___________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0