TalkTech With Rob Scott

Nick Bartolo joins Talk Tech to break down how MSP founders can prepare for a successful business exit while minimizing taxes and protecting long-term wealth. This episode covers QSBS strategies, F reorganizations, post-sale investment planning, and the financial mistakes founders should avoid before an acquisition.Key Insights: How MSP owners can use QSBS and F reorganizations to potentially reduce capital gains taxes  Why preparing your business for sale years in advance creates more exit value and flexibility  Post-exit investment and tax strategies that help founders preserve and grow wealth after closing Takeaway: If you’re an MSP founder thinking about growth, acquisition, or succession planning, this episode offers practical insights to help you maximize your exit and avoid costly mistakes.___________________________________________________________________________Don't Leave Gaps Unchecked - FREE MSA Review: https://hubs.la/Q0477T520See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us: LinkedIn: https://hubs.la/Q042mDZk0 X (Twitter): https://hubs.la/Q042mGRL0

Stetson Tenney joins Rob Scott to discuss the agentic AI transformation for MSPs and the shift from Managed Service Provider to Managed Intelligence Provider (MIT). He shares the playbook Miply uses to help MSPs deploy digital workers, monetize AI, and protect margin as seat-based billing erodes.Key Insights:MSPs must evolve from managing workstations and users to deploying and managing digital workers for their clientsAgentic AI is collapsing traditional MSP revenue models as per-seat and per-device billing erodesSuccessful AI transformation requires business-outcome conversations with executives, not ticket-count conversations with technicians___________________________________________________________________________Don't Leave Gaps Unchecked - FREE MSA Review: https://hubs.la/Q0477T520See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us: LinkedIn: https://hubs.la/Q042mDZk0 X (Twitter): https://hubs.la/Q042mGRL0

Justin Reinmuth joins Rob Scott to discuss the growing cybersecurity and insurance risks facing MSPs. He explains why contract coordination, cyber liability coverage, and incident response strategy are becoming essential for modern managed service providers.Key Insights:• MSPs face increasing exposure from ransomware, business email compromise, and cyber liability claims• Cyber insurance carriers are tightening requirements around incident response and unauthorized remediation costs• Strong MSP risk management requires alignment between security controls, insurance policies, and client contracts___________________________________________________________________________Don't Leave Gaps Unchecked - FREE MSA Review: https://hubs.la/Q0477T520See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

Juan Fernandez shares how AI and evolving MSP models are reshaping the future of managed services. He explains why new entrants, changing value equations, and business-focused tools are driving the next wave of growth.Key Insights:MSPs are shifting from monitoring and maintenance to business operations as a serviceAI is redefining value by enabling better decision-making and operational efficiencyA new wave of MSP entrants is fueling unexpected growth across global markets___________________________________________________________________________Don't Leave Gaps Unchecked - FREE MSA Review: https://hubs.la/Q0477T520See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

Brian Byrne, founder of Mesh, joins Rob Scott to share his journey from starting a company to successfully exiting to Bitdefender.Brian breaks down what it really takes to build an MSP-focused SaaS product, scale it in a competitive market, and navigate the realities of selling your business. From early challenges and growth decisions to the emotional and strategic side of an exit, this conversation offers a candid look at the full founder journey.If you’re building, scaling, or thinking about eventually selling your MSP or SaaS company, this episode delivers practical insights you won’t hear elsewhere.___________________________________________________________________________Don't Leave Gaps Unchecked - FREE MSA Review: https://hubs.la/Q0477T520See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

MSPs don’t grow by selling more—they grow by becoming better. Ken “KP” Patterson breaks down why community-led enablement is the real driver behind scalable MSP success.___________________________________________________________________________FREE MSA Review: https://hubs.la/Q0477T520FSee how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

This episode breaks down how passwordless authentication is transforming identity security for MSPs and SaaS environments. Danny Obaseki of Kzero explains why biometrics are replacing passwords and how MSPs can reduce risk in an AI-driven threat landscape.___________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

In this episode, Jeremy Young of Huntress joins Rob Scott at IT Nation to discuss how cybersecurity is evolving for MSPs and why Microsoft 365 has become one of the most targeted environments for attackers. He also shares insights from Huntress’ rapid growth and explains how community, culture, and threat intelligence shape the company’s approach to protecting MSPs and their clients.___________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

In this episode, Bobby Jacobs from Thread joins Rob Scott to discuss how AI is transforming the MSP service desk and why “death to the ticket” is becoming a reality.He shares how MSPs can eliminate manual work through automation, embed AI directly into workflows, and improve both technician and end-user experiences—along with what’s next for AI-driven service delivery, including voice and omni-channel support.___________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

In this episode, GlassHive founder Giovanni Sanguily shares his journey from growing up in Compton to building a global MSP sales and marketing platform used by over 25,000 providers across 90 countries. He also explains how AI, automation, and better marketing systems are reshaping how MSPs grow in the modern channel.___________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

In this episode, Nick Ford, US Sales Manager at Sherweb, shares practical lessons on scaling an MSP sales team and evolving from individual contributor to effective leader. He also outlines what MSPs must prepare for in 2026, from consolidation trends to AI monetization and Microsoft ecosystem changes.Key Insights:Why sales leaders must abandon the “hero closer” mindset and build a culture of accountability and data-driven management.How MSP acquisitions and platform growth are reshaping competition and opportunity in the channel.Why AI services and Microsoft CSP changes will require MSPs to rethink value delivery and profitability.___________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

In this episode recorded at IT Nation, Reed Goddard of Evergreen shares how his firm acquires and scales MSPs without integration—and why that model is resonating in today’s seller’s market. He breaks down valuations, AI’s impact on margins, and what founders should consider before selling their MSP.Key Insights:Evergreen operates as a decentralized holding company, preserving brand, culture, and leadership while leveraging scale.Today’s MSP market remains a seller’s market, with typical valuations in the 6–8x adjusted EBITDA range depending on quality and fit.AI is creating a separation point in the channel—MSPs that automate internally and guide customers through AI adoption will expand margins and enterprise value.__________________________________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

Tatum Treadwell from Channel Program joins Monjur live at IT Nation to share how scaling from 50 to nearly 400 MSP partners in one year is reshaping the modern channel. She explains how data discipline, AI-driven benchmarking, and startup execution are redefining growth for MSPs heading into 2026.See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

Don Viar joins Monjur to unpack his record-setting MSP exit, the emotional realities of selling, and why AI uncertainty is accelerating strategic decisions across the industry. He explains how maturity, structure, and long-term relationships—not just EBITDA—determine valuation in today’s private equity market.Key Insights:Why “Can you outrun the deal?” became the financial framework behind his exit decision amid AI disruption.How business maturity, CSAT, leadership structure, and recurring revenue stability outweigh short-term margin tweaks.What strategic buyers are really looking for in 2026: high-maturity MSPs, vertical expertise, and AI capability.__________________________________________________________________________________________________See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

What’s next for MSPs in the AI era?On the latest Talk Tech with Rob Scott, Jay McBain, one of the top voices in the channel, breaks down:• The massive shift from cybersecurity to AI-driven managed services• How MSPs can thrive by combining consulting, automation, and outcome-based delivery• Why now is the moment to rethink your business model before the next 20-year cycle beginsWatch Jay’s full conversation with Rob Scott to learn how to stay ahead of the transformation.

Larry Cobrin from MSP CFO joins Monjur to break down how data discipline, private equity pressure, and practical AI adoption are reshaping the MSP industry.This episode explores why MSP success is increasingly about metrics, profitability, and operational maturity—not hype—and how founders and PE-backed firms are using better data (and selective AI) to scale smarter, not harder.See how Monjur takes legal off your plate: https://hubs.la/Q042mCxG0Connect with us:LinkedIn: https://hubs.la/Q042mDZk0X (Twitter): https://hubs.la/Q042mGRL0

In this episode of Talk Tech, Rob Scott talks with Philip Wegner, CEO of TechGrid, about why MSP quote-to-cash must evolve beyond static proposals into a modern, utility-style customer experience. They explore how connected workflows, automation, and practical AI enable MSPs to scale while improving transparency and delivery.Key Insights:• Legacy quoting tools were built for PDFs and signatures, not end-to-end customer experiences.• Digitized discovery and standardized workflows unlock automation across pricing, ordering, and fulfillment.• AI delivers the most value when layered on connected systems that remove manual work without replacing relationships.Book a call to learn how Monjur can benefit your MSP: https://hubs.la/Q041RhGr0Follow us on LinkedIn: https://bit.ly/3Z93MLEFollow us on X: https://bit.ly/4rkWr7z

Bobby Jacobs from Thread explains how AI-driven automation is reshaping MSP service desks by removing the most painful parts of ticketing workflows. This episode explores why “death to the ticket” is really about better user experience, scalability, and happier technicians.See how Monjur takes legal off your plate—book a demo: Learn more about Monjur: https://hubs.la/Q040NlRN0Connect with us:LinkedIn: https://www.linkedin.com/company/monj...X (Twitter): https://x.com/monjur_CaaS

Boost Your MSP’s Value with Profit First In our latest podcast, Bill Blaser from MSP Growth Solutions shows how MSPs move from average to best in class:  🔹 Profit first, price correctly, track gross margin by service line.  🔹 Right size staffing, remove wasteful growth spend, improve cash flow.  🔹 Founder led selling in targeted verticals, build a repeatable process before hiring sales. Takeaway: Small revenue lifts can drive big profit gains.

"Legal and cybersecurity risks are rising fast for MSPs."In this Tech Talk Live episode, Rob Scott, CEO of Monjur, and Charles Weaver, CEO of MSP Alliance, break down how to protect your business with the “three-legged stool” of MSP success:  ✅ Insurance  ✅ Strong contracts  ✅ Certification Learn how Monjur + CyberVerify help MSPs reduce risk and scale confidently.

New Podcast Episode with Rish Bhandari of Content Beta Monjur CEO Rob Scott sits down with Rish to discuss how “As-a-Service” business models are changing marketing and legal industries alike. From content creation to contracts, learn how predictability, focus, and recurring revenue drive sustainable growth in modern service businesses.

From ice cream to SaaS! In our latest Talk Tech with Rob Scott, CrewHu CEO Stephen Spiegel shares how celebrating small wins builds culture, boosts retention, and drives MSP growth. Learn how CrewHu’s gamified KPIs and Monjur’s legal protection empower MSPs to scale with confidence

“We’re entering the AI age of managed services.” – Gary Pica In our latest Talk Tech with Rob Scott, Gary Pica shares how MSPs can boost profitability, define value, and embrace AI without losing focus on fundamentals. Learn why operational maturity and legal protection are the real competitive edge.

"Contracts are becoming currency.” In our latest Talk Tech with Rob Scott, MSPX Founder Matt Yesbeck shares how he’s helping MSPs buy, sell, and scale smarter. Discover how MSPX turns managed service contracts into secure, tradable assets — backed by escrow, structure, and trust.

“We were sued for something we didn’t even manage.” In our latest Talk Tech with Rob Scott, PC Solutions Net Founder Nadeem Azhar shares how one lawsuit revealed the gaps in MSP insurance, contracts, and AI readiness. See how continuously updated agreements turned his biggest challenge into a competitive edge.

🏈 From wide receiver to SaaS sales. In our latest Talk Tech with Rob Scott, Noah Frith shares how discipline, teamwork, and resilience helped him transition from D1 football to tech sales at Monjur. The lesson: success in sports and business comes from staying focused, staying humble, and always wanting the ball.

"The MSP industry is entering the AI era."In this episode of Talk Tech with Rob Scott, Gray Knowlton, EVP of R&D at Kaseya, shares how AI is reshaping managed services—from engineering to automation to leadership. Hear how Kaseya is: 💡 Building AI-driven innovation safely and efficiently 🤖 Designing “agentic” workforces where AI does the work and people lead 🚀 Preparing MSPs for the next wave of automation and compliance AI is no longer a wait-and-see technology—it’s here, and the companies that adopt early will lead the future of managed services.

In this episode, Rob Scott sits down with two powerhouse guests in the MSP space:🔹 Sean Lardo, the mind behind the Pitch It contest at IT Nation Connect, reveals how this fast-growing platform is launching MSP startups into the spotlight. Get insider tips on mentorship, business development, and what it takes to stand out.🔹 Arlin Sorenson, founder of Evolve Peer Groups, shares how structured peer groups are transforming leadership, security, and financial strategy for MSPs. Learn about Modes Theory, rapid business scaling, and why legacy planning matters more than ever.Key Takeaways:Evolve Peer Groups: Align leadership, security, and CFO strategies for MSP success.Pitch It Contest: Growing 10x annually, supporting startup visibility and growth.Business Building: Learn to scale intentionally and plan for the future.Watch the full episode to hear how community, competition, and coaching are shaping the next generation of MSP leaders.

In our latest podcast episodes, we dive into two powerful strategies to help MSPs grow, streamline, and add value to their businesses.First, Calvin Johnson from The Quote Pros explores the seamless integration of Monjur with ConnectWise CPQ, giving MSPs an efficient quoting tool that saves time and elevates customer presentations. Then, Reid Warren from IT Evaluations shares how Valuations as a Service can significantly improve the overall value of your MSP business.Key Highlights:🚀 Streamlined Quoting – Quickly create and present quotes with a clean, branded look.⚡ Fast Implementation – Be up and running in just 2–3 weeks.🔄 Flexibility & Simplicity – Simplify quoting while keeping options open for your clients.💡 Valuations as a Service – Annual valuations with quarterly updates track 26 drivers of value.📈 Quick Wins – Improve EBITDA and growth rate to boost business value by 20–25%.🔑 Simple Adjustments – Small changes, like extending contracts or reducing customer concentration, can create massive value.Whether you’re looking to optimize quoting processes or maximize business value, this podcast series is packed with practical insights to help your MSP thrive.

Innovative Services for MSP GrowthIn this episode, we feature two game-changing solutions for Managed Service Providers (MSPs):✅ 5G Wi-Fi-as-a-Service – Steve Copeland of RYTHMz explains how redundant, unlimited-bandwidth connectivity empowers MSPs with reliable, weather-resistant internet for events, food trucks, and mission-critical environments.✅ Bookkeeping-as-a-Service – Rick Rudolph of MSP Beans shares how scalable bookkeeping and financial management (AP, payroll, KPIs) help MSPs boost cash flow, track profit margins, and grow with confidence.🎧 Discover how these innovations simplify operations and give MSPs a competitive edge.

In our latest podcast episode, we explore how innovation and community are shaping the future of the MSP industry. Jimmy Hatzell offers compelling insights into the rise of AI as a service and its transformative impact on managed service providers. Meanwhile, George Bardissi, CEO of BVoIP and founder of the MSP Initiative, shares valuable lessons on building a thriving community and embracing technology to drive success in the MSP space.

Breaking barriers and leading with purpose. In this episode, Rob Scott is joined by Paige Layton, Sales Development Representative at Todyl, and Michelle Accardi, CEO of Liongard,Paige shares her inspiring story about entering the tech industry and the importance of personal branding and community for women in tech. Michelle opens up about her path in tech and the lessons she’s learned leading a fast-growing software company.

As the managed services industry evolves, it's important to stay ahead of key trends shaping the future. In this episode, Rob Scott is joined by Kevin Sequeira, GM of PSA at Kaseya, who discusses Kaseya’s latest innovations, including the Kaseya Quote Manager (KQM) new AI capabilities, and their IT Complete vision. Matt Solomon from Channel Program also joins to dive into emerging trends in the IT channel as we close out 2024 and look toward what’s next for 2025. Catch this insightful conversation from DattoCon 2024!