AI That Works: How Freshworks Turns Hype into Real ROI

In this episode of AI at Work, I sit down with Dennis Woodside, CEO of Freshworks, to uncover how real companies are getting true value from AI.Dennis shares how Freshworks has built AI tools that help businesses resolve routine questions automatically, boost agent productivity, and give managers clear performance insights without needing complex dashboards. He explains the company’s focus on making AI quick to deploy and simple to buy, so mid-sized companies can see immediate returns without endless consulting bills.We explore customer stories like Total Expert, which saved thousands of agent hours and saw a 250 percent return on its AI investment. Dennis also talks about the lessons learned from integrating AI internally and how the company stays flexible enough to adopt the latest advances from across the industry.This conversation is for anyone who wants to see beyond the AI hype and hear how smart companies are using it to save time, cut costs, and let people focus on more rewarding work.