AI Transformation Is Real: Conversation w/ Jacqui Canney from ServiceNow

This week I have an update on the “real world” of AI transformation, based on some important conversations I’ve had (and these folks will join the podcast soon.) First, I talked with the Department of Labor and also reviewed new research from Goldman Sachs and we do find that “AI is not wiping out jobs.” As you’ll hear, there is a slowdown in hiring, but actually AI is “creating new work,” despite Dario Amodei’s predictions that white collar jobs are going away. (I don’t know about you, but I rarely wear my white collar shirts any more, so he may be correct on the shirt front.) Second, listen to the discussion about software automation, Thomas Dohmke, who was interviewed on The Verge. That convo was fascinating: despite AI’s ability to write code, engineers will just write more code.  Listen to my explanation in the podcast. Third, I had a wonderful conversation with Jacqui Canney, the CHRO and AI Enablement Officer at ServiceNow. As you’ll hear, Jacqui’s team at ServiceNow has published their AI Playbook and AI Maturity Model which I encourage you to read. She described their governance model, use case approach, and more – and further convinced me that AI transformation is a people problem, not a tech problem. And one more thing: for those of you who think AI “destroys” or “disrupts” your company, I put together a ten minute video on our own AI journey and how AI amplifies and scales what we do, essentially creating a company of Superworkers. We are proving the Superworker company model right here. Additional Resources Get Galileo: Agent and Learn Bundle Goldman Exchange podcast on labor market The Verge interview with Thomas Dohmke from GitHub The Rise of the Superworker: Four Stages of AI in the Workforce The Josh Bersin Company’s AI Transformation