AItoChatでお問合せ電話対応54%削減！#49

from CC AI Lab｜コンタクトセンター×AI · host 千葉貴史/Edge Works

本エピソードでは、地域情報プラットフォーム「まいぷれ」を展開する株式会社フューチャーリンクネットワークが、AIチャットボット「AItoChat（アイトチャット）」の導入により、電話対応件数を最大54%削減した事例をご紹介します。従来のシナリオ型チャットボットでは対応しきれなかった課題を、AIによる自然な対話で解決。運用負荷の軽減やチャット利用率の向上といった成果をあげ、今後は社内活用にも展開予定。AI導入や業務効率化に関心のある方は必聴です！参照:https://mediatalkgai.studio.site/posts/case04-futurelinknetwork運営：Edge Works株式会社https://edge-works.ai

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AItoChatでお問合せ電話対応54%削減！#49

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