Alanna Navin on Leadership Lessons from ICCFA University

In this episode, Tony Russo sits down with Alanna Navin, Assistant Funeral Manager at Restland Funeral Home and Cemetery. Returning for her second year at ICCFA University, Alanna shares her journey from a pre-med path into funeral service, her quick transition into management roles, and the lessons she has brought back to her team.She discusses the practical takeaways from her studies, from cemetery safety and bespoke graveside personalization to tree care and community engagement strategies. Alanna also touches on the role of technology in meeting grieving families where they are and shares a funny story about discovering a fellow mentor sitting right next to her all week.Subscribe to the podcast today on your favorite listening platform so you never miss an episode on deathcare leadership. Get full access to On Deathcare at ondeathcare.substack.com/subscribe