奧客跟奧員工是如何煉成?不內耗客訴溝通心法ft.張家齊博士|哇賽療心室ep162 episode artwork

EPISODE · Sep 8, 2026 · 40 MIN

奧客跟奧員工是如何煉成?不內耗客訴溝通心法ft.張家齊博士|哇賽療心室ep162

from 哇賽心理學 · host 哇賽心理學

【本集由 trifa 特旅發贊助播出】這次爬富士山,我們全程用的是 trifa eSIM。出發前在 App 裡裝好,落地關掉飛航模式就能上網。 .哇賽專屬優惠碼:【onyourpsy】(結帳輸入再享【95】折) 新用戶首購五折,專屬碼可疊加使用,最高【4.75】折下載 trifa App 存優惠 →  https://trifa.go.link/fRpDW .日本方案走 docomo 當地線路,不用開漫遊 吃到飽不限量、不降速 揪團出國一次最多買 10 張,買越多折越多,連結直接分送給朋友 24 小時真人客服,繁體中文文字訊息也能通.本集金句「奧客行為的本質,其實是失望後的失控。」「你只需解決當下問題,不需為他人生負責。」「保護好員工體驗,才是企業賺錢最好方式。」「主管必學高情商溝通:同理但不需要同意。」.本集重點。奧客是失望後的失控。嫌貨人可能成忠實客戶。放慢語速降低衝突火氣。劃清界線拒絕過度自責。主管神技同理但不同意。建立放慢處理轉介機制。好員工體驗能為企業獲利。用客觀描述取代主觀批評.點亮心燈,贊助支持哇賽心理學:https://portaly.cc/onyourpsy/support留言告訴我你對這一集的想法: https://open.firstory.me/user/ck7t2fz77qu7g0873ln5hz5cl/comments.若你覺得我們節目不錯,請記得要訂閱哦。也歡迎來跟我們聊聊https://portaly.cc/onyourpsy--主談人:心理師Nana、張家齊博士 Powered by Firstory Hosting

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奧客跟奧員工是如何煉成?不內耗客訴溝通心法ft.張家齊博士|哇賽療心室ep162

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