Architecting the Experience: Kelly Reis on Facility Design, Workflow Mapping, and the Retail Shift | NADA 2026

Host Shasta Haddock welcomes first-time guest Kelly Reis, Founder of Arris Corp, to the I'm a Car Chick booth at NADA 2026. A self-proclaimed "car chick" who started in retail in 1999, Kelly has transitioned her years of dealership experience into a niche focus on facility design. She breaks down why a beautiful building isn't enough—it has to actually work for your employees and your customers. They discuss the importance of workflow mapping, how facility design directly impacts the customer experience, and the power of networking in the automotive industry. If you’re planning a renovation or a new build, Kelly’s insights on aligning architecture with operations are essential.#ImACarChick #NADA2026 #KellyReis #ArrisCorp #FacilityDesign #DealershipOperations #CustomerExperience #WomenInAutomotive