Ask MGMA: Why Mission, Vision and Values are the Foundation of Your Culture Playbook

In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent.Key Highlights:00:54 – Introduction to the Ask MGMA podcast and today's focus on mission, vision, and values (MVV)02:35 – What are MGMA Playbooks and why they’re a key resource for practice leaders04:32 – Overview of the MVV Checklist: Why it was created and who it benefits06:26 – The first two steps of the MVV process: Preparation and stakeholder input08:00 – The importance of involving staff and stakeholders early in shaping MVV08:52 – How to incorporate MVV into operations, training, and employee evaluations10:27 – Future impact: How tools like the checklist can shape resilient, high-performing medical teams11:47 – Final thoughts from Cristy and Daniel on using the MVV Checklist and Playbooks effectivelyAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. This episode is sponsored by ModMed. Every denied claim costs time and money to rework — for care you’ve already delivered. While payers sharpen their own AI tools, ModMed RCM Services pairs seasoned billing specialists with AI designed to help flag claims at risk before they go out the door, so your team can fix issues upfront instead of appealing after the fact. Learn more here.