Automating Meetings & Events at Radisson Hotel Group

Imagine your inbox as a frantic hotel lobby at checkout - hundreds of group booking enquiries piling up, phones ringing off the hook, and teams scrambling just to keep the doors open.In this episode Tavel Market Life, I am joined by Mandy Stam, Senior Director of Business Solutions at Radisson Hotel Group, and Felix Undeutsch, CEO & Co-founder of Hivr.ai. They pull back the curtain on Radisson’s three-year quest to automate the flood of M&E requests, from painful manual processes to a scalable AI-powered partnership that’s already slashing response times and boosting conversions.What You’ll Learn- The Hidden Pain: Why meetings and events enquiries are the Wild West of hotel sales - high volume, low visibility, and teams drowning in copy-paste chaos.- Pilot-First Trust: How Radisson and Hivr.ai built confidence with small-property trials, real metrics, and radical transparency instead of glossy promises.- Measurement Over Magic: The power of finally seeing your baseline - conversion rates, timeouts, bottlenecks and turning blind spots into actionable wins.Mandy and Felix’s journey is a masterclass in practical automation: start small, measure everything, trust the data, and watch scattered enquiries become streamlined revenue.For more on the solution, visit hivr.ai.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.