PODCAST · technology
Hoteliers’ Voice
by Ryan Haynes
Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest.Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - from front desk to back of house, discover how tools like AI, PMS and social media aren't just for efficiency - how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.
Episodes
-
A perception hospitality consultants are abstract and expensive - Pete Hurley - WellSeasoned
In this episode, we sit down with Pete Hurley, founder of Well-Seasoned, to dive deep into the changing landscape of recruitment in the hospitality industry. Traditional hiring methods aren't always enough to keep up with dynamic operational demands. Pete shares key insights on how hotel leaders...
-
The dangers of overpromotion in hospitality - Richard Morris, Hospitality Staffing UK
In this episode, we sit down with Richard Morris, founder of Hospitality Staffing UK, who brings over two decades of recruitment experience in the hotel and stadia sectors. With the hospitality landscape undergoing significant changes, standard hiring methods are under pressure. Richard dives…
more -
You have to work and prove to others you can do the job - Marsela Loulai, Mercure Kenwood Hall Hotel & Spa
Is hospitality just a stepping stone, or can it be a lifelong, fulfilling career? In this episode, we sit down with Marsela Loulai, Hotel Manager at Mercure Kenwood Hall Hotel & Spa, for an insightful, practical conversation on the future of talent in the hospitality industry. Drawing from her...
-
The risks of Impulse & Flash Sales with Jon Siberry
Discounting gets heads in beds, but does it drive profitable growth? Does it deliver the right type of guests? What are the risks? In this episode, we sit down with Jon Siberry, Revenue Consultant for Z Hotels and Sarova Hotels, to uncover the real impact of flash sales and impulse buying in...
-
What is the AI Hospitality Alliance
In this episode, founder and director Ira Vouk explains the role of the AI Hospitality Alliance (AIHA), an independent organisation driving the responsible, collaborative adoption of artificial intelligence in the hospitality industry. Cendyn's Chief Customer Officer, Luke Markesky explains why...
-
Capturing revenue and targeting high-value guests from Kensington Roundtable
In this episode, recorded at the Kent Edition of our Hospitality Roundtable roadshow, we dive into the core strategies for driving revenue, optimising distribution, and securing high-value corporate business in today's competitive hospitality landscape. Episode Highlights: Alternative…
more -
Supercity Aparthotels choose systems wisely for brand growth
In this episode, we explore the critical intersection of digital transformation and operational scaling in the hospitality sector. We are joined by the Roundtable Roadshow Platinum Sponsor, Oracle, represented by David Hayward, who shares insights into the current landscape of the independent…
more -
The Art & Chaos of Managing Heritage Luxury with James McComas Champneys Eastwell Manor
What does it really take to run a historic, Grade II listed country house estate without losing your mind - or your sense of humor? Our guest in this episode certainly embodies the humour through the challenge. Ryan sits down with James McComas, General Manager of the iconic Champneys Eastwell...
-
Catering to British guests - and fractional leadership with Jo Morgan
Come in and join us at our recent Roundtable in Kensington London, featuring a candid interview with Jo Morgan, Consultant and Fractional Operations Director with Meliora Consultancy – until recently in her role as Operation Director at The Other House. We cut through the noise to discuss the...
-
Q1/Q2 2026 Review: The Defining Challenges for the UK and EU Market
RECORDED LIVE 9 June 2026 at The Other House, Kensington. In this episode, we unpack the stark reality facing the UK hotel sector in 2026: while business volume is up, profit margins are shrinking. As Q1 data reveals TRevPAR growth struggling to outpace rising labor costs, we examine how…
more -
Building experience and revenue simultaneously from Kent roundtable
In this episode we look at how to build experience and tap into events in a large countryside resort - identifying opportunity for operational efficiency and revenue optimisations. Paul Wells from Studio Moren kicks us off by discussing the evolution of UK resort development. We examine how…
more -
Investing in staff from Kent hotelier roundtable
ROI in staff roundtable kent edition Interview with James McComas - GM, Champneys Eastwell Manor Another agile year unfolding Predicting demand Clashing of brands and audiences Why working together is needed in Kent Partner - HOSPA - Janel Clark, Succeeding at people Professional development,...
-
Hotel owner investment one year on – Kings Court Hotel, Alcester
Interview with Harpreet Saluja: A year in making Owner shares his personal experience of taking over Kings Court Hotel, as we dive into determining investment priorities, building out a tech change and deciphering today’s market challenges 20 years ago Harpreet Singh Saluja lands in the UK with a...
-
Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable
This Hoteliers' Voice podcast from the Stratford-Upon-Avon edition of the roundtable roadshow explores how independent hotels can become "future-ready" by embracing digital transformation. Celtic Collection discuss new technologies, cloud migration, and the role of digital strategy in achieving...
-
Responding to Travelodge room security - Non-negotiable guest safety; Stratford-Upon-Avon roundtable
What happened at Travelodge sent alarm bells ringing across the industry - how do we keep guests safe and provide clear protocols to all staff? Keystep Solutions' Andrew Evans kicks off a discussion on Non-negotiable guest security on how hotels can ensure that their teams don’t put their guests…
more -
What's the word from National Hotel Marketing Conferenc?
A trip to find out what is on the minds of hoteliers when it comes to marketing - here I grab a few quick interviews with hoteliers and sponsors on what to be thinking about. Featuring: Chloe Parry from Carden Park - key marketing considerations Harry Fielder, Hotel Marketing Association and...
-
Recognising hospitality vs administration with BGAM Hospitality
The front desk at Kenilworth was handling a high volume of guest requests that had nothing to do with hospitality. The cost was not just operational, it was cultural. Staff felt like a switchboard, not a team. Joined by Nick Rubin Chief Strategy Officer at BGAM Hospitality and Daniel Ojeme...
-
LIVE Broadcast - AI Alone Won't Fix It! Next Wave Hospitality
LIVE from Everyman Cinema Broadgate, HOSPA in partnership with Next Wave Hospitality. This panel session sponsored by Focus on Hospitality explores how AI has dominated hospitality conversations over the last 18 months. This session cuts through the hype and focuses on what actually drives...
-
LIVE from HT360 Rethinking hospitality spaces with tech
Design meets experience: Join a live recording of the Hoteliers’ Voice podcast from HT360 Hospitality Leaders Forum, exploring how hospitality spaces are being reshaped and reframed as a result of technology, digitalisation and staffing challenges to elevate guest experience while improving...
-
Reducing OTA Reliance: How Sleeping Bear Hotels Boosts Direct Bookings
Learn how independent hotels can increase direct bookings and reduce reliance on online travel agencies (OTAs) with Sleeping Bear Hotels and Formula. Discover actionable strategies that can help direct bookings thrive in a competitive market. In today’s competitive hotel landscape, many…
more -
The reality of guest journeys - Live hotel panel - Scotland
Recorded live from HOSPA edinburgh event Next Wave Hospitality: Tech Transformation that delivers sponsored by Focus on Hospitality with Mike Baxtor, House of Gods Barry Makin, GM, Cromlix Hotel Lorraine Garvie, Head of Commercial Operations, Crieff Hydro We get their take on the changes in...
-
Evolution of Iconic Luxury: An Investment in People - The Headland Hotel, Cornwall
We’re on Fistral Beach in Newquay for something special. In this episode of Hoteliers’ Voice, I get an exclusive behind-the-scenes tour of The Headland Hotel with Kai Sinkevicius, Assistant Operations Manager, as we explore what five-star hospitality really looks like on the Cornish coast. From…
more -
The Q Hotel Collection: Last Mile Revenue
We talk a lot about digital channels, distribution and pricing strategy, but what happens when the guest actually walks through the door? In this episode of Hoteliers’ Voice, I sit down with Gail Peters from the Q Hotels Collection and Geoffrey Toffetti from Frontline Performance Group to explore...
-
Tackling Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels
At the HOSPA regional event in Manchester, hosted by Focus on Hospitality, we brought together three operators who are right at the sharp end of regulation, compliance and commercial pressure. With Rob McGlynn from Supercity Aparthotels, Kelly Cronin from Village Hotels and Matthew Bell from...
-
Roundtable Roadshow: Cornwall - Staff Thrive in Hospitality
There’s something special about bringing hoteliers together in the room. For this third Roundtable Roadshow, we headed to The Headland Hotel in Cornwall. What followed was a series of honest, practical conversations about what it really takes to keep an independent hotel thriving. From ownership...
-
Roundtable Roadshow: Northampton - Guest Experiences and the Human Balance
Coming live from the UK Hotelier Roundtable Roadshow - this conversation comes from Whittlebury Park, with our hotel host Bradley Spillman, Senior Digital and Marketing Manager, alongside and a panel of experts. We look into how a family-run estate is using data, design and technology without...
-
Whittlebury Park: Profiling, Personalisation and Targeting
I always enjoy getting out to properties like Whittlebury Park, discovering what they have to offer across an expansive multi amenity resort and how they package it up. This conversation with Bradley Spillman, Senior Digital Marketing Manager, gave me a real behind-the-scenes look at how they...
-
PortoBay (Part 3): Walking Through Santa Maria Hotel in Madeira
I wrapped up my Madeira trip with a real highlight: touring the Santa Maria with Nicholas D'Souza, the General Manager who's been with PortoBay for 13 years and knows every inch of this place. We chat as we wander the property, diving into how tech keeps things running smoothly behind the scenes...
-
PortoBay (Part 2): Digital Loyalty Meets Human Hospitality
I’ve been loving this mini-series on PortoBay, and in this second part, I get to chat with two people who really bring the magic to life behind the scenes. I sit down with Fiona Fontes, who’s been with PortoBay for 15 years and is now Marketing Coordinator (with a real passion for digital), and...
-
Revenue, Experience and Growth in Hospitality: New Forest Roundtable (Part 2)
How do we grow revenue, enhance experience and think about expansion when guest expectations are rising and operating pressure hasn’t eased? In Part 2 of our New Forest Roundtable, recorded live at New Park Manor Hotel as part of the Hospitality Discussions UK Roundtable Roadshow, we move the...
-
PortoBay (Part 1): Unveiling the Tech Behind Madeira's Hotel Magic
I was thrilled to get invited to Madeira by PortoBay Hotels after chatting with André at IHTF Europe about their early AI adventures, and this first part of our mini-series captures why this island group feels so special. I catch up with André Dória, Head of Digital Empowerment, on the PortoBay...
-
Cost, Culture and Confidence in Hospitality - New Forest Roundtable (Part 1)
How do we run profitable hospitality businesses when costs keep rising, expectations keep shifting, and leadership can feel increasingly lonely? This episode was recorded live at New Park Manor Hotel in the New Forest as part of the Hospitality Discussions UK Roundtable Roadshow. We’re joined by...
-
New Park Manor with Byron Fiddler
In this episode of Hotelier’s Voice, I’m in the heart of the New Forest at New Park Manor, part of the Luxury Family Hotels collection. As I walk through the grounds with hotel manager Byron Fiddler, I get a real sense of what it means to create a family-focused luxury experience - one where...
-
Hotel Digital Marketing Performance Index 2025
What do you do when customer acquisition costs drop 19% in one breath… and digital media prices explode 20–40% in the next? In this episode of Travel Market Life, I bring together three incredible experts: Christina Lemme (Senior Director, Global Media at Sojern), Caryl Helsel (Founder & CEO,...
-
Travel Market Life Monthly: Travel Marketing - Brand, SEO & AI
In a world drowning in ads, why do we still rush to book with the brands that feel like old friends and how can travel marketers build that magic? In this episode, I am joined by panellists Claire, Will, and James, plus special guests Jaz Amar (Global VP Brand Marketing & Communications, Accor)…
more -
Automating Meetings & Events at Radisson Hotel Group
Imagine your inbox as a frantic hotel lobby at checkout - hundreds of group booking enquiries piling up, phones ringing off the hook, and teams scrambling just to keep the doors open. In this episode Tavel Market Life, I am joined by Mandy Stam, Senior Director of Business Solutions at Radisson...
-
Today's Luxury in Travel and Hospitality
Gone are the days when luxury simply meant marble floors and gold taps - today it’s measured in moments that feel utterly, unmistakably yours. In this special feature on Travel Market Life, I gather a powerhouse panel of experts to unpack the evolution of high-end travel and hospitality. From…
more -
Independent Hotel Show 2025: Weak Links in Technology
The problem isn’t the tech. It’s the gaps where it doesn’t talk to each other. In this live episode recorded at the Independent Hotel Show 2025, we dive deep into the critical weak points in hotel technology. Bringing together hospitality leaders Alessandra Leone, Douglas Waddell, and Tanya...
-
Travel Market Life Monthly: Building A Travel Business
Two students, one snowy mountain and a worldwide business. In this episode of Travel Market Life, Craig Everett, CEO and Co-Founder of HollyBob, joins us to explore the power of innovation, entrepreneurship, and AI in the travel industry. Craig shares how a simple university ski trip turned into...
-
Hotel Partner: Making Money with WhatsApp
In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of Biteluxe, a leader in hospitality tech solutions. We dive into how WhatsApp integrations are transforming...
-
Independent Hotel Show 2025: Evolution of Marketing and Revenue
What happens when marketing and revenue stop working in silos and start sharing the same language? In this live episode of Travel Market Life from the Independent Hotel Show London, I bring together industry voices reshaping the commercial engine of hospitality. Teresa Kingston (Luxury Family...
-
Hoteliers' Voice: Mental Health in Hospitality
In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Mesoroff, a 30-year industry veteran turned personal freedom coach and founder of Self-Hospitality Collective, and his client Otto Abad. We explore burnout, work-life balance, and the shift…
more -
Travel Market Life Monthly Review: Rail Travel and Land Cruising
What if rail travel could steal the spotlight from flying for your next adventure? In this episode of Travel Market Life, we explore the dynamic world of rail travel with Stephen Robey from Eurostar and Anna Davis from Railbookers Group. Joined by our usual expert panellists James Clark, Claire...
-
Hoteliers' Voice - Front of House Manager of The Montague on the Garden, Red Carnation Hotels
What if the front of house held the secret to unforgettable guest experiences? In this episode of our mini-series with The Montague on the Gardens, part of the Red Carnation Hotel Collection, I sit down with James, the hotel's Front of House Manager. We walk through the property, exploring the...
-
Hoteliers' Voice - Manager of The Montague on the Garden, Red Carnation Hotels
What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel manager at The Montague on the Gardens in the Red Carnation Hotels collection. With 22 years at the property and over a year in her current role…
more -
Hoteliers' Voice - Managing a Plethora of Social Channels with Carden Park Hotel
Want to make your hotel’s social media pop in a noisy digital space? Ryan speaks with Chloe Parry, Content Marketing Executive at Carden Park Hotel, a gorgeous Cheshire resort with a stunning spa and golf courses. Following up from the National Hotel Marketing Conference 2025, Chloe shares how…
more -
Travel Market Life Monthly Review: Adventure Travel & Touring Trends
What if adventure could supercharge your travel business? In this episode of Travel Market Life, we dive into the growth of adventure travel and touring with Claire Brighton, ATAS Director, and regular panellists James Clark, Claire Steiner, and Will Plummer. We explore evolving trends, sector...
-
Preparing for Independent Hotel Show London 2025
What if one event could supercharge your hotel's future? In this episode of Travel Market Life, we gear up for the Independent Hotel Show on 6-7th of October at Olympia London, chatting with Glenn Wallace, the seasoned event manager behind its 13th edition. Glenn shares reflections on last year's...
-
Hoteliers' Voice - Social Media for Global Portfolio Red Carnation Hotels
How does a global hotel brand stay true to its heart on social media? In this episode, I sit down with Molly Peel, Red Carnation Hotels’ social media strategist and 2025 UK Hotel Marketing Awards Rising Star, who infuses warmth and authenticity into 18 properties worldwide. From wildlife…
more -
Hoteliers' Voice - Cultural Differences: ESG in a Global Portfolio
How can a hotel chain embed sustainability globally? I sit down with Dr Renee Nicole Wagner, Corporate Director of ESG and Quality Management at Orascom Hotels Management, to discuss how her passion for ESG is transforming over 30 properties across Switzerland, Montenegro, Oman, and Egypt. From…
more
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest.Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - from front desk to back of house, discover how tools like AI, PMS and social media aren't just for efficiency - how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.
HOSTED BY
Ryan Haynes
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does Hoteliers’ Voice have?
Hoteliers’ Voice currently has 283 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Hoteliers’ Voice about?
Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s...
How often does Hoteliers’ Voice release new episodes?
Hoteliers’ Voice publishes regularly with 283 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Hoteliers’ Voice?
You can listen to Hoteliers’ Voice on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Hoteliers’ Voice?
Hoteliers’ Voice is created and hosted by Ryan Haynes.
URL copied to clipboard!