Balancing Customer Needs and Ecommerce Goals | Jaye Genung | Gobi Heat

Jaye Genung comes from an eclectic career history that includes project management, product development, procurement and account management. Her employment history includes medical devices, b2b electro-mechanical and cpg companies. This mosaic of experience set the stage for her to be able to start out with her own founder's story.In This Conversation We Discuss:[00:48] Intro[02:26] Seizing the opportunity to start a business[04:10] Considering the working class in product designs[04:52] Researching the supply chain with trusted network[06:25] Negotiating for MOQs & prioritizing customer needs[07:50] Having someone that pushes you and believes in you[08:26] Talking to people means building a relationship[09:48] Doing your research and creating a strategy[10:33] Offering something new & investing on ads [11:26] Gaining traction quickly after the first 100 orders[12:02] Investing in ads for customer acquisition[12:47] From a side hustle to working full time[13:44] Seeing the business grow over the years [14:46] Pushing through amid doubts & mental blocks[15:15] What CEOs need to learn and accept[16:09] Success is not just one thing[17:03] Finding out what you’re good and not good at [17:43] Be honest and reach out to your network[18:35] having the best product is not enough[19:17] Finding balance in every tenet of your business[20:14] Where to get high-quality heated apparelResources:Subscribe to Honest Ecommerce on Youtube100% female owned heated apparel company gobiheat.com/Follow Gobi Heat on LinkedIn linkedin.com/company/gobi-heat/If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!