Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright

Shane D. Lewis, MD FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director of High Reliability at Intermountain Healthcare overseeing safety, quality, experience, and clinical risk across a multi-state footprint. Dr. Lewis started his first business at the early age of five, Shane’s Shoe Shine Shack, and has been working to buff the scuffs and scrapes of others ever since. With his leadership and ability to effectively collaborate with others, the organization has achieved greater reliability of care, and has fostered a fair and just culture built upon increased transparency. Shane has been persistent in the pursuit to create a caring and learning organizational culture that supports the mission of Intermountain and our caregivers. A proven leader with operational and governance expertise. Accomplished significant and sustained improvements in culture, safety, quality and patient experience, driving down the system rate of harm by over 70% while improving the culture of safety and rate of reporting by caregivers. Effectively changed the culture of transparency and trust across Intermountain Healthcare. Led a legislative collaboration to pass a bill improving healthcare transparency in the State of Utah. Personal focus on improving care through accountability and empathy for caregivers. Driven by a lifelong personal mission statement to live life with charity, humility, and integrity, always striving to make a difference in the lives of others Julie Wright is the High-Reliability Operations Director in Intermountain Healthcare’s Office of Patient Experience. In this role, she leads teams that support safety, clinical risk management, and patient experience work across the Intermountain Healthcare system. Here she applies her expertise to implement frameworks, processes, and tools that support and empower leaders to build and sustain a psychologically safe culture for both caregivers and the patients we serve. Julie is a registered nurse with more than 25 years of experience in patient care, improvement science, and nursing leadership. She led the design and implementation of successful safety and high-reliability programs first in Intermountain Medical Group’s 185 clinics. She then had the opportunity to lead a system-wide restructure of Safety and Clinical Risk Management and partnering in the alignment of safety, quality, and experience of care work under one office. Julie completed a diagnostic excellence fellowship with the Society to Improve Diagnosis in Medicine and serves on advisory boards for both NQF and The Leapfrog Group. She currently holds a Bachelor of Science in Nursing and a Master of Science in Nursing Education. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact [email protected] if you have any questions about claiming credit.