Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright

Shane D. Lewis, MDFACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Directorof High Reliability at Intermountain Healthcare overseeing safety, quality,experience, and clinical risk across a multi-state footprint. Dr. Lewis startedhis first business at the early age of five, Shane’s Shoe Shine Shack, and hasbeen working to buff the scuffs and scrapes of others ever since. With his leadershipand ability to effectively collaborate with others, the organization hasachieved greater reliability of care, and has fostered a fair and just culturebuilt upon increased transparency. Shane has been persistent in the pursuit tocreate a caring and learning organizational culture that supports the missionof Intermountain and our caregivers.A proven leaderwith operational and governance expertise. Accomplished significant andsustained improvements in culture, safety, quality and patient experience,driving down the system rate of harm by over 70% while improving the culture ofsafety and rate of reporting by caregivers. Effectively changed the culture oftransparency and trust across Intermountain Healthcare. Led a legislativecollaboration to pass a bill improving healthcare transparency in the State ofUtah. Personal focus on improving care through accountability and empathy forcaregivers. Driven by a lifelong personal mission statement to live life withcharity, humility, and integrity, always striving to make a difference in thelives of others Julie Wright is the High-ReliabilityOperations Director in Intermountain Healthcare’s Office of Patient Experience.In this role, she leads teams that support safety, clinical risk management,and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise toimplement frameworks, processes, and tools that support and empower leaders tobuild and sustain a psychologically safe culture for both caregivers and the patientswe serve.  Julie is aregistered nurse with more than 25 years of experience in patient care,improvement science, and nursing leadership. She led the design andimplementation of successful safety and high-reliability programs first inIntermountain Medical Group’s 185 clinics. She then had the opportunity to leada system-wide restructure of Safety and Clinical Risk Management and partneringin the alignment of safety, quality, and experience of care work under oneoffice. Julie completed a diagnostic excellence fellowship with the Society toImprove Diagnosis in Medicine and serves on advisory boards for both NQF andThe Leapfrog Group. She currently holds a Bachelor of Science in Nursing and aMaster of Science in Nursing Education. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.