PODCAST · health
Connecting the Dots
by Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not inten
Episodes
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I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations with Brad Nelson
Brad Nelson is the author of I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations, co-host of The Agile for Agilists podcast, and organizer of Agile Detroit. Drawing on experience in lean manufacturing, software development, and organizational change, he explores how...
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The Future of Work Is Grey with Dan Pontefract
Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, Nestlé, Virgin...
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Rewiring Your Organization for AI with Koreen Pagano
Koreen Pagano is a globally recognized expert in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. She founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has held product leadership roles...
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The Way of Excellence with Brad Stulberg
Brad Stulberg researches, writes, and coaches on performance, well-being, and sustainable excellence. He is the bestselling author of The Practice of Groundedness, Master of Change, and co-author of Peak Performance. Stulberg regularly contributes to the New York Times, and his work has been...
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Parallels between the A3 and the H&P with Lavon Medlock
Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction...
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Following Your Heart with Dr. Richard D. Mainwaring
Richard Mainwaring, MD, has been a pediatric cardiac surgeon since 1990 and has been a faculty member at the Stanford University School of Medicine since 2003. During Dr. Mainwaring’s career as a surgeon, he has contributed to this specialized field of surgery in many realms, including clinical...
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A Lifetime of Coaching: Reflections and Lessons Learned with Margie Hagene
Margie is an organizational effectiveness and Lean Thinking / Continuous Improvement teacher and coach. For over thirty years, she has helped executives and senior leaders recognize their changing roles and responsibilities in complex systems. By providing frameworks for thinking and learning…
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The Blessing of Coaching with DJ Mitsch
DJ Mitsch, CEO, MCC is a pioneering executive coach, healthcare leadership educator, entrepreneur, and thought leader who helped shape the coaching profession over three decades. A former broadcast industry executive and Founder of The Pyramid Resource Group, she was among the early innovators to...
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Design Your Good Life with Charles Lee
Charles is the Founder & CEO of Ideation, a firm that helps brands scale their vision through strategic clarity and smart brand execution that produces measurable results. For years, Charles has worked with clients across industries including technology, legal, financial services, venture…
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The Collective Edge with Colin Fisher
Colin M. Fisher, Ph.D. is a professor, author, speaker, and occasional jazz trumpet player. He is the author of The Collective Edge: Unlocking the Secret Power of Groups, which has already been translated into eleven languages. His academic research on group dynamics, creativity, improvisation…
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Seeking a Coaching Community with Anna Pessah
Anna Pessah leads The North Valley Way, the operating system at Kaiser Permanente in the North Valley Service Area. Anna is an industrial engineer from the University of Michigan and she is an ICF-certified coach. She brings a blend of systems thinking, operational improvement, and leadership...
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Your Best Meeting Ever with Rebecca Hinds
Rebecca Hinds is the bestselling author of Your Best Meeting Ever and a leading expert on work transformation and the future of work. Rebecca earned a B.S., M.S., and Ph.D. from Stanford University. In 2022, she founded the Work Innovation Lab at Asana, a first-of-its-kind think tank that…
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AM-PAC (6 Clicks) with Craig Earley
Craig Earley serves as the COO at Baptist Memorial Hospital - Memphis. In this role, Craig provided strategic leadership across numerous ancillary and clinical service lines, driving improvements in coordination, efficiency, patient experience, and employee engagement. His leadership contributed…
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LEAN TECH MANIFESTO with Fabrice Bernhard
Fabrice Bernhard is the co‑founder and Chief Technology Officer of Theodo Group, a global technology consulting firm he co‑founded in Paris in 2009. Under his technical leadership, Theodo has grown rapidly by combining Lean principles with modern software engineering to help organizations build...
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KIND, The quiet power of kindness at work with Graham Allcott
Graham Allcott is an author, speaker, and entrepreneur. He is the author of multiple books, including the global bestseller How to Be a Productivity Ninja, How to Have the Energy, and How to Fix Meetings. His latest book, KIND: The Quiet Power of Kindness at Work, focuses on why organisations…
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Asking Effective Questions with Lavon Medlock
Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction...
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Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Jennifer Katongole is a continuous improvement coach and facilitator based in Kampala, Uganda, working with Medical Teams International. With over 15 years in the nonprofit sector across Africa and the United States, Jennifer blends Lean and Kata thinking with facilitation to help teams break…
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Coach The Person Not The Problem (2nd Edition) with Marcia Reynolds
Dr. Marcia Reynolds, Master Certified Coach and Neuroplastician, is passionate about coaching leaders to engage in powerful conversations that connect, influence, and activate change. She has coached leaders, delivered leadership and emotional intelligence programs, and spoken at conferences in…
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Mastering FLOW with Rami Goldratt & Ajai Kapoor
For the last 20 years Rami serves as the CEO of Goldratt Group the largest global consultancy specializing in Theory of Constraints (TOC). Goldratt Group was founded by his father, Dr. Eliyahu Goldratt, with a mission to support managers in achieving breakthrough results. Rami has consulted a…
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Training as an Experiment with Julie Dirksen
Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems...
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Building the Skills-Based Organization with Koreen Pagano
Koreen Pagano, Co-Founder of Rising Tide Cooperative, is a globally recognized executive with deep expertise in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. Koreen previously founded Tandem Learning, where she pioneered immersive learning through...
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Everybody MATTERS with Bob Chapman
Recently recognized as a 2025 Top 50 Leadership and Management Expert by Inc., Bob Chapman is very intentional about building a better world. Bob Chapman is very intentional about building a better world. Chapman is Chairman of the Board and former CEO of Barry-Wehmiller. When he became chief...
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Accumulating Improvements with Jim Lancaster
Jim Lancaster is the CEO and owner of Lantech, LLC. The company has sales and manufacturing headquarters in Louisville, Kentucky, along with sales and manufacturing facilities in The Netherlands, sales and service operations in Australia and China. Lantech manufactures packaging and material...
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The Cost of Healthcare: Perspective from a Physician as a Patient
Bruce Schirmer, MD, has been on faculty at the University of Virginia since 1985 and serves as the Stephen H. Watts Professor of Surgery, the vice chair of the Department of Surgery, the division chief of general surgery and director of the surgery nutrition support service. Previously, he was…
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Being Human: A Conversation with Anthony Howard
Dr. Anthony Howard, often referred to as the 'CEO Whisperer', is a philosopher, writer, entrepreneur, and acclaimed business mentor with twenty years of global experience. As a guide for CEOs across business, government, and civil society, he facilitates personal and organisational…
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A Life’s Work with Andrew Baughen
Andrew Baughen teaches ethics at Bayes Business School and researches the intersection of faith and work with an emphasis on worldview and generative business. He leads the Soulful Enterprise project that develops fresh ways of seeing the whole value of business and runs Soul Factor talks explore...
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Talk to the Elephant with Julie Dirksen
Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems...
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The Power of Mattering with Zach Mercurio
Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology. He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His…
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Meeting Reduction Initiative with Steve Nicoll
Steve Nicoll is a trusted business excellence coach who helps turn bold ideas into lasting change. With decades of cross-industry experience, he’s known for bridging strategy and action, whether in the boardroom or on the shop floor. Calm, engaging and grounded, Steve quickly builds trust and...
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Making Leader Standard Work WORK with Mike Martyn
Mike Martyn is the founder of SISU Consulting Group, an internationally recognized and award-winning firm dedicated to helping organizations drive superior business results by creating continuous improvement cultures where “improving the work is the work.” Mr. Martyn is the author of Own the Gap...
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Dare to Care with Jane Adshead-Grant – Part 3
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop…
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Dare to Care with Jane Adshead-Grant – Part 2
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop…
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Dare to Care with Jane Adshead-Grant - Part 1
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop…
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Leadership as a process with Mark Rosenthal
Mark Rosenthal has been learning on the front lines of continuous improvement, quality improvement, and leader development in manufacturing, engineering, the service sector, and health care, for over three decades. His baseline background and training experience was with Toyota-trained teachers…
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Three Insights of Organizational Excellence with Chris Butterworth
Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of...
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Today Was Fun with Bree Groff
Bree Groff is a workplace culture expert and author of Today Was Fun: A Book About Work (Seriously). She has spent her career guiding executives at companies such as Microsoft, Google, Pfizer, Calvin Klein, Point32Health, and Memorial Sloan Kettering Cancer Center through periods of complex…
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The Noise Between Us with Michael Chad Hoeppner
Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life. Michael has worked with some of the world’s most influential companies and leaders, across a…
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The Dispo Expo Experiment
Dr. Rob Bradsher is the Medical Director for the TeamHealth Hospitalist program at Baptist Memphis. He is from Arkansas and went to medical school at UAMS where he was inducted into Alpha Omega Alpha. He has practiced in Memphis as a hospitalist since 2014 after completing his residency training…
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The Process Manifesto with Dr. Douglas Slakey
Dr. Douglas Slakey is an internationally recognized transplant surgeon, author, educator, healthcare professional, and administrator. Doug is Professor and Chair of Health Systems Science at Belmont University and Leads the Belmont Collaborative for Health Systems Innovation. He founded Process...
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The Future of Work with Tyson Heaton
Tyson Heaton is Senior Director of Co-Learning and Business Strategy and a Senior Coach at the Lean Enterprise Institute (LEI), where he partners with organizations worldwide to guide enterprise transformations and develop leaders who can build learning organizations. His Lean journey began in…
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The Skills of Mattering with Zach Mercurio
Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology. He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His…
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Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life
Jeff Wetzler has been on a quarter-century quest to transform learning opportunities and unlock human potential. Blending a unique set of leadership experiences in the fields of business and education, he’s pursued this quest as an international management consultant to executives in Fortune 500...
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The CI Movement: Lessons from a Lifetime of Improvement with Charlie Protzman
Charlie is an internationally renowned consultant, practitioner, author, speaker, and trainer, of Lean and Agile improvements spanning over 4 decades. Charlie has published 20 books to date, in healthcare, manufacturing, and a children’s book and received two Shingo Prizes. Seven of the books…
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Don’t Repeat Our Mistakes with Morgan L. Jones
Morgan started his career as a fitter turner and raised up through the rank to officer in the Navy. Morgan has over 30 years' experience in Lean and 25 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.21Bn in hard savings to organization, improving customer,...
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Never Lead Alone with Keith Ferrazzi
Keith Ferrazzi, is a #1 New York Times Bestselling Author of Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and his newest book, Teamship: 10 Shifts to Becoming a Dream Team. Keith is recognized as the world's top executive team coach, having coached the...
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The Buy-In Advantage with Dave Garrison
Dave Garrison is the CEO of Garrison Growth, equipping leaders to generate buy-in and get the best results from their teams. Dave is a seasoned executive with experience as a board member at organizations like Ameritrade and as CEO of public and venture backed firms. A sought-after speaker and...
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Shifting Toward Unorothodoxy - Part 4 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and…
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Shifting Toward Unorthodoxy - Part 3 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and…
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Shifting Toward Unorthodoxy – Part 2 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and…
more -
Shifting Toward Unorthodoxy – Part 1 with Dr. Michael Hein
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and…
more
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ABOUT THIS SHOW
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not inten
HOSTED BY
Skip Steward
CATEGORIES
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Frequently Asked Questions
How many episodes does Connecting the Dots have?
Connecting the Dots currently has 293 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Connecting the Dots about?
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles:...
How often does Connecting the Dots release new episodes?
Connecting the Dots publishes regularly with 293 episodes available. Check the episode list for the typical release schedule.
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You can listen to Connecting the Dots on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Connecting the Dots?
Connecting the Dots is created and hosted by Skip Steward.
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