Becoming More Patient First with Kelli Bravo from Pega

At the HIMSS 2022 conference, I talked with Kelli Bravo, Vice President, Healthcare and Life Sciences at Pega, to learn about the changing expectations of patients due to the pandemic.  Plus, she shares how healthcare organizations are becoming more patient (and member) first in order to meet these changing expectations.  One of the areas she talks about is how technology can bring more self-service to patients and provide faster resolution to their questions.  This is a great example of healthcare learning from things we now enjoy in our personal lives.   Learn more about Pega: https://www.pega.com/  Find more great health IT content: https://www.healthcareittoday.com/