Becoming Patient-obsessed at Qualtrics

Qualtrics is a data collection and analysis platform that’s used by many in health care, focused on “experience management.” In this video, Adrienne Boissy, MD, Chief Medical Officer, explains that good treatment depends on empathy—even on love. Leading organizations (the Mayo Clinic is mentioned in particular) use data to measure patient experience and ask whether employees are “living your values.” Watch the video for more ideas about what Boissy calls “having conversations with your data” and more details on Qualtrics' partnership with Epic. Learn more about Qualtrics: https://www.qualtrics.com/healthcare/ Health IT Community: https://www.healthcareittoday.com/