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一杯等半小時的咖啡，流失的是服務業的溫度還是與客人的關係？ episode artwork

EPISODE · Jun 10, 2026 · 12 MIN

一杯等半小時的咖啡，流失的是服務業的溫度還是與客人的關係？

from 大叔師享談 · host 陳效綱 Elliot Chen

大叔師享談｜Season 2｜EP.11簡介安靜留失的熟客，不是因為服務出了什麼錯，是那個「被放在心上」的感覺不見了。 本集重點服務業最難察覺的危機，是熟客的「安靜流失」熟客在意的三件事：有把握、被記得、被多照顧一點服務感知不是員工個性的問題，是管理者的責任老闆/主管帶頭示範，比任何SOP都有效Key Take Away：把流程跑完，叫做到。讓客人有感覺，叫做好官網文章：https://twfostad.com/service-bond實務資源：https://twfostad.com/micro-consulting/合作洽詢：[email protected]

Episode metadata supplied by the publisher feed · Published Jun 10, 2026

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一杯等半小時的咖啡，流失的是服務業的溫度還是與客人的關係？

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This episode was published on June 10, 2026.

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