EPISODE · Oct 28, 2025 · 11 MIN
Benefits of Outsourcing and AI in Revenue Cycle Management
from Healthcare IT Today Interviews · host John Lynn
As healthcare gets more complex, revenue cycle management has gotten more complex as well as it becoming more difficult to find high quality RCM staff. That’s why it’s no surprise that many medical practices are outsourcing their RCM efforts. This was the case for Heather Boone, Clinical Supervisor at Orlando Heart and Vascular Institute, who decided to work with eClinicalWorks‘ revenue cycle management services. After choosing to have eClinicalWorks manage their RCM, they saw an increase of 30% in their reimbursements. Plus, payments are made an average of 21 days faster than before thanks for a mixture of eCW’s highly skilled staff, learnings they bring from managing other practices’ RCM, and leveraging AI.Learn more about Orlando Heart & Vascular Institute: https://www.heartorlando.com/Learn more about eCW: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/
What this episode covers
As healthcare gets more complex, revenue cycle management has gotten more complex as well as it becoming more difficult to find high quality RCM staff. That’s why it’s no surprise that many medical practices are outsourcing their RCM efforts. This was the case for Heather Boone, Clinical Supervisor at Orlando Heart and Vascular Institute, who decided to work with eClinicalWorks‘ revenue cycle management services. After choosing to have eClinicalWorks manage their RCM, they saw an increase of 30% in their reimbursements. Plus, payments are made an average of 21 days faster than before thanks for a mixture of eCW’s highly skilled staff, learnings they bring from managing other practices’ RCM, and leveraging AI.Learn more about Orlando Heart & Vascular Institute: https://www.heartorlando.com/Learn more about eCW: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/
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Benefits of Outsourcing and AI in Revenue Cycle Management
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