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Beyond buzzwords: demystifying CX Management to unlock value episode artwork

EPISODE · Jan 26, 2026 · 59 MIN

Beyond buzzwords: demystifying CX Management to unlock value

from XLR8 - Bringing real-world learnings and experiences in Life Sciences

Join us as Florian Gäng shares how customer experience management is transforming the pharmaceutical sector, focusing on building shared understanding, pragmatic tools, and outcome-driven strategies. Discover practical insights on balancing customer and business value, fostering experimentation, and making customer-centricity a core part of organisational culture.

Episode metadata supplied by the publisher feed · Published Jan 26, 2026

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Beyond buzzwords: demystifying CX Management to unlock value

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This episode is 59 minutes long.

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This episode was published on January 26, 2026.

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