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Beyond buzzwords: demystifying CX Management to unlock value episode artwork

EPISODE · Jan 26, 2026 · 59 MIN

Beyond buzzwords: demystifying CX Management to unlock value

from XLR8 - Bringing real-world learnings and experiences in Life Sciences

Join us as Florian Gäng shares how customer experience management is transforming the pharmaceutical sector, focusing on building shared understanding, pragmatic tools, and outcome-driven strategies. Discover practical insights on balancing customer and business value, fostering experimentation, and making customer-centricity a core part of organisational culture.

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Beyond buzzwords: demystifying CX Management to unlock value

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Beyond buzzwords: demystifying CX Management to unlock value

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Frequently Asked Questions

How long is this episode of XLR8 - Bringing real-world learnings and experiences in Life Sciences?

This episode is 59 minutes long.

When was this XLR8 - Bringing real-world learnings and experiences in Life Sciences episode published?

This episode was published on January 26, 2026.

What is this episode about?

Join us as Florian Gäng shares how customer experience management is transforming the pharmaceutical sector, focusing on building shared understanding, pragmatic tools, and outcome-driven strategies. Discover practical insights on balancing customer...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

Can I download this XLR8 - Bringing real-world learnings and experiences in Life Sciences episode?

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