Beyond the Chatbot Is Agentic AI the New Employee?

Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. In this episode, we move beyond basic automation to explore Agentic AI and how autonomous systems are being designed to operate inside real business workflows and deliver measurable outcomes.Our guest is Subrina Shawlin, Head of Product and Innovation at AgentSense. With experience spanning North America and the Middle East, Subrina shares how pre built, industry specific AI agents are transforming operations by integrating seamlessly with hundreds of enterprise systems.Key HighlightsAgents vs Chatbots: The real functional difference between conversational tools and autonomous agents. SME Quick Wins: Where smaller businesses should start to see value fast and what to avoid early. Pre Built Agent Strategy: How AgentSense approaches scalable, industry focused AI deployment. Global Use Cases: Real world impact across retail and logistics in multiple regions. Future Trends: What leaders must watch around adoption, governance, and trust in agentic AI.Special Thanks to Our Partners:UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/ADP Canada: https://www.adp.ca/en.aspxFor more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.